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- Tasks: Handle resident enquiries about repairs, housing issues, and tenancy support.
- Company: Join a respected Housing Association in South East London.
- Benefits: Competitive hourly rate and supportive team environment.
- Why this job: Make a real impact in the community while developing your customer service skills.
- Qualifications: Experience in housing or local authority roles; strong communication and organisational skills required.
- Other info: Temporary role for 3 months, Monday to Friday, 9am to 5pm.
Location: South East London
Hours: Monday to Friday, 9am – 5pm (Office-based)
Salary: Competitive hourly rate (dependent on experience)
Are you an experienced customer service professional looking for your next opportunity? We are working with a respected Housing Association in South East London that is seeking a dedicated Customer Service Officer for a full-time, 3-month temporary role.
About the Role: As a key point of contact, you will be responsible for handling a wide range of incoming enquiries from residents. These could include queries related to:
- Repairs and maintenance
- Housing-related issues
- Anti-social behaviour (ASB)
- General tenancy support
You will be working in a fast-paced, office-based environment where excellent communication skills and a customer-first approach are essential.
What We Are Looking For:
- Previous experience in a similar housing or local authority role
- Confident handling queries via phone, email, and face-to-face
- Strong organisational skills and the ability to multitask
- A calm and empathetic approach when dealing with sensitive issues
This is a fantastic opportunity to join a supportive team and make a real impact in the local community.
If you are available immediately and can commit to a full-time, office-based role for the next 3 months, we would love to hear from you! Apply today or get in touch for more information.
Customer Service Officer employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the specific housing issues that residents face in South East London. Understanding local challenges will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you for handling various enquiries confidently, showcasing your ability to manage sensitive situations with empathy.
✨Tip Number 3
Research the Housing Association you’ll be working with. Knowing their values, mission, and recent initiatives can help you align your answers with their goals, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of the Housing Association on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in housing or local authority roles. Use specific examples that demonstrate your ability to handle queries and provide support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with handling sensitive issues and your ability to communicate effectively across different channels.
Highlight Key Skills: In your application, emphasise skills such as organisation, multitasking, and empathy. These are crucial for the role and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Oyster Partnership
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially any experience related to housing or local authorities. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. You might be asked to handle a mock enquiry during the interview, so be ready to showcase your ability to communicate effectively over the phone, via email, and in person.
✨Emphasise Empathy and Calmness
Given the nature of the role, it's crucial to convey your ability to handle sensitive situations with empathy. Prepare examples that demonstrate how you've managed difficult conversations or provided support to customers in distressing circumstances.
✨Prepare for Multitasking Scenarios
In a fast-paced environment, multitasking is key. Think of instances where you've successfully juggled multiple tasks or priorities. Be ready to discuss how you stay organised and manage your time effectively under pressure.
