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- Tasks: Be the friendly face of our service, helping residents and visitors with their queries.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Gain valuable experience, flexible working, and a chance to make a difference.
- Why this job: Perfect for those who love helping others and thrive in a busy setting.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Immediate start available for enthusiastic candidates ready to shine!
The predicted salary is between 28800 - 43200 £ per year.
Temporary Customer Service Advisor Hybrid | Full-time (Mon–Fri) | Temporary Contract | Immediate Start
In this front-line role, you’ll be the first point of contact for residents, contractors, and visitors. You will be responsible for providing excellent service in person, over the phone, and via email. As well as playing a key role in logging repairs, signposting queries, resolving issues at the first point of contact, and supporting the wider team with admin tasks.
Key responsibilities for the Customer Service Advisor:
- Answering and handling customer queries professionally and efficiently
- Logging repairs and maintenance requests using internal systems
- Monitoring and responding to shared inboxes within agreed timeframes
- Greeting visitors and managing the reception area
- Supporting residents with information around rent, payments, and services
- Providing administrative support to customer engagement and community events
- Updating records and ensuring accurate data input across systems
What we’re looking for as a Customer Service Advisor:
- Experience in a Customer Service role
- Excellent communication and IT skills
- Ability to remain calm and professional in a busy, reactive environment
- A proactive approach to problem-solving and service improvement
- Strong organisational skills and attention to detail
Desirable: experience in housing and use of CRM systems
If you’re ready to bring energy, empathy, and organisation to a rewarding front-line Customer Service Advisor role, we’d love to hear from you!
For further information on this Customer Service Advisor role please contact Colby Robinson.
Customer Service Advisor employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled queries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've provided excellent service and supported teams in previous roles.
Show Off Your Communication Skills: Since this role involves interacting with residents and visitors, make sure your application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and ready to tackle the role head-on.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service scenarios. Think about times you've resolved issues or improved service in previous roles. This will help you articulate your experience clearly and confidently.
✨Show Off Your Skills
Highlight your communication and IT skills during the interview. Be prepared to discuss any experience you have with CRM systems or logging repairs. Demonstrating your organisational skills and attention to detail can set you apart from other candidates.
✨Stay Calm and Collected
Interviews can be nerve-wracking, but remember to stay calm and professional, just like you would in a busy customer service environment. Take a deep breath, listen carefully to the questions, and respond thoughtfully. This will reflect your ability to handle pressure effectively.
