Resident Liaison Officer – Reactive Repairs 6-month temporary contract | Full-time | South London We are looking for an experienced Resident Liaison Officer to join a busy housing repairs team on an initial 6-month temporary contract. This is a reactive repairs role, with a particular focus on damp & mould, disrepair and Awaab’s Law compliance. Key responsibilities * Act as the main point of contact for residents throughout repairs and remedial works. * Manage damp & mould and disrepair cases, ensuring works progress within required timescales. * Liaise with residents, surveyors, contractors and internal repairs teams. * Coordinate inspections, appointments, access and follow-on works. * Monitor higher-risk cases and escalate concerns appropriately. * Maintain accurate case notes and repair records. * Deal with sensitive resident enquiries, complaints and escalations. * Attend properties/site visits where required. What we're looking for * Previous experience within social housing repairs. * Experience in reactive repairs, damp & mould and/or disrepair. * Strong resident/customer liaison skills. * Knowledge of Awaab’s Law, HHSRS and housing compliance would be highly advantageous. * Confident managing your own caseload and working with contractors and surveyors. * Strong communication, organisation and IT skills. This would suit an experienced RLO, Repairs Officer, Disrepair Officer or Damp & Mould Officer who is available to start at short notice. Interested? Apply today with an up-to-date CV for immediate consideration
Resident Liaison Officer in Croydon employer: The Oyster Partnership
Join a forward-thinking Housing Association in North London, where your role as an Interim Income Officer will not only contribute to the vital work of managing rent arrears but also support vulnerable residents in maintaining their tenancies. With a competitive hourly rate and the flexibility of hybrid working, this position offers a collaborative work culture that values diversity and promotes professional growth through hands-on experience in income recovery and legal processes. Embrace the opportunity to make a meaningful impact in the community while advancing your career in social housing.
