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- Tasks: Be the go-to person for customer queries and support the Property Services team.
- Company: A reputable Housing Association in Croydon with a focus on community.
- Benefits: Hybrid working, competitive hours, and a supportive team environment.
- Why this job: Make a difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Strong customer service skills and administrative experience are essential.
- Other info: Initial 3-month contract with potential for growth and flexible working arrangements.
Responsive Repairs Officer required for a Housing Association based in Croydon.
Key Skills required:
- Acting as the first point of contact for customers
- Responsible for providing strong administrative support and customer service within the Property Services team
- Raising and scheduling work orders
- Monitoring contractor performance
- Managing CRM cases
- Assisting with invoice processing and data management
Details:
- 3 month initial contract
- Hybrid working role – Minimum 4 days per week in the office. This can be negotiated after you have settled into the role
- 35 hours per week
- Interviews will take place week commencing 15/12/2025 with a view to start 05/01/2026
Please contact Colby Robinson for further information, or apply now, to be considered for a face to face interview.
Repairs Officer in Croydon employer: The Oyster Partnership
Contact Detail:
The Oyster Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Officer in Croydon
✨Tip Number 1
Make sure you research the Housing Association before your interview. Knowing their values and recent projects can help you connect your experience to what they do, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! As a Repairs Officer, you'll be the first point of contact for customers, so think about how you would handle different situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Don’t forget to highlight your administrative skills during the interview. Talk about your experience with CRM systems and how you've managed data in the past. This will show that you’re ready to hit the ground running!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team right from the start.
We think you need these skills to ace Repairs Officer in Croydon
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Repairs Officer, you'll be the first point of contact for customers. Make sure to highlight any previous experience in customer service or administrative roles in your application. We want to see how you can bring that strong support to our Property Services team!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, so we can easily see how you fit the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific requirements of the Repairs Officer role. Mention your skills in managing CRM cases and any experience with invoice processing to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for a face-to-face interview. Plus, it’s super easy to do!
How to prepare for a job interview at The Oyster Partnership
✨Know Your Role Inside Out
Make sure you understand the key responsibilities of a Repairs Officer. Familiarise yourself with customer service principles, administrative tasks, and how to manage work orders effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As the first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. This will highlight your ability to provide strong support within the Property Services team.
✨Be Ready to Discuss CRM Systems
Since managing CRM cases is part of the job, brush up on your knowledge of CRM systems. Be prepared to discuss any relevant experience you have with data management and how you've used these systems to improve efficiency in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions about the team dynamics, contractor performance monitoring, and the hybrid working model. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
