At a Glance
- Tasks: Diagnose housing repairs, manage contractors, and communicate with residents.
- Company: Join a dedicated Local Authority housing repairs service.
- Benefits: Stable office-based role with opportunities for skill development.
- Other info: Fast-paced environment with a focus on teamwork and customer service.
- Why this job: Make a difference in your community by ensuring homes are well-maintained.
- Qualifications: Experience in housing repairs and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
We are currently recruiting for an experienced Repairs Officer to join a busy housing repairs service within a Local Authority.
Please note: This is a fully office-based position. You will be required to work from the office 5 days per week. There is no hybrid working available for this role.
This is a varied position combining repairs diagnostics, contractor management, resident communication and repairs administration.
Key Responsibilities
- Diagnose housing repair issues using effective questioning and technical knowledge.
- Raise, record and allocate repair jobs to the appropriate contractors or technical teams.
- Monitor repairs and contractor activity through to completion, ensuring works are completed within agreed timescales.
- Manage and reconcile variation orders across multiple contracts.
- Support the management and reconciliation of work in progress (WIP).
- Maintain accurate records of repairs, contractor allocations, technical notes and job progress.
- Communicate with residents regarding repair updates, timescales and expected outcomes.
- Support the resolution of repair-related complaints and queries.
- Order supplies and materials required by the operational team.
- Support out-of-hours repairs and emergency actions in line with rota arrangements.
About You
We are particularly interested in candidates with experience within social housing repairs, maintenance or property services, ideally gained within a Local Authority, Housing Association, ALMO or repairs contractor environment.
You should have
- Previous experience dealing with housing repairs and maintenance.
- The ability to diagnose repairs accurately and determine the appropriate course of action.
- Experience raising repairs and allocating works to contractors.
- Strong contractor liaison and job management skills.
- Good knowledge of repairs processes, WIP and/or variation orders.
- Excellent customer service and resident communication skills.
- Strong administrative and record-keeping skills.
- The ability to manage a busy workload and multiple live repair cases.
- Working Arrangements
This role is 100% office based and requires attendance in the office 5 days per week.
Candidates looking for hybrid or remote working will unfortunately not be suitable for this position.
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Repairs Officer in City of London employer: The Oyster Partnership
Join a forward-thinking Housing Association in North London, where your role as an Interim Income Officer will not only contribute to the vital work of managing rent arrears but also support vulnerable residents in maintaining their tenancies. With a competitive hourly rate and the flexibility of hybrid working, this position offers a collaborative work culture that values diversity and promotes professional growth through hands-on experience in income recovery and legal processes. Embrace the opportunity to make a meaningful impact in the community while advancing your career in social housing.
