Accounts Receivable Supervisor

Looking for a challenging and rewarding role where you can make a real impact? We are recruiting for an Accounts Receivable Supervisor to join our Financial Services team at our HQ in Littlemore, Oxford where you\’ll oversee the team\’s daily operations. You\’ll be responsible for ensuring invoices and credit notes are raised, processed, and sent out correctly and on time. You’ll manage overdue debts with a proactive approach, ensuring they’re chased within agreed credit terms and appropriate actions are taken to recover income. With a focus on maximising efficiency and income, you’ll develop, monitor, and improve policies and procedures, while also implementing new systems to optimise the Accounts Receivable function. You’ll also manage recruitment, induction, and ongoing training for the team, and assist with regular performance appraisals to ensure everyone reaches their potential. You’ll also step in to personally handle complex or difficult customer accounts, working to find effective solutions. We operate a hybrid working model with a blend of office and home working (minimum of 1-2 days per week on-site). This is an interesting and varied role in a friendly environment where you can make a real difference to the Trust\’s financial operations. If this sounds like your area of expertise, we\’d love to hear from you! Main duties of the job * Responsible for the daily supervision of the Accounts Receivable staff and department, ensuring timely and accurate completion of the daily and monthly workload. * Ensure that the Accounts Receivable staff adhere to statutory regulations, directives and all relevant internal procedures. * Responsible for the collection of debt owed to Oxford Health Foundation Trust ensuring that all debt owed to the Trust is received according to terms. * Ensure that the Debtors team members are organised, motivated, managed, supported and developed * Ensure customer accounts are reconciled on a regular basis and to action refunds where overpayments have been made. Please refer to the job description attached for a comprehensive list of duties Working for our organisation Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team” Our values are: “Caring, safe and excellent” We offer a wide range of benefits designed to support your career and wellbeing. These include: • Excellent opportunities for career progression • Access to tailored individual and Trust wide learning and development • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service • NHS Discount across a wide range of shops, restaurants and retailers • Competitive pension scheme • Lease car scheme • Cycle to work scheme • Employee Assistance Programme • Mental Health First Aiders • Staff accommodation (please note waiting lists apply) • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Detailed job description and main responsibilities We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview. Person specification Qualifications Essential criteria * Suitable Computer Skills Desirable criteria * AAT Member or ICM or equivalent knowledge and experience * Supervisory or Management Qualification Knowledge Essential criteria * Credit control procedures * Understanding of requirements for Information Governance and legislation surrounding confidentiality (e.g. GDPR) * Involvement in enhancements to process and systems Desirable criteria * Evidence of undertaking continuous professional development Experience Essential criteria * Finance experience * Team player Desirable criteria * NHS accounting experience * Experience of managing and developing a team We’re advocates of flexible working, offering in many roles a range of employment options to help you balance your work and personal life. * All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale. * Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests. * We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life. * Employees are expected to undertake mandatory and statutory training related to their role. * We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve. * We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent. * We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment. * Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing