The Owl Centre in Pontypool is seeking a Patient Experience and Complaints Manager to lead our complaints and patient experience service. The role combines strategic governance with hands-on case management, ensuring a patient-centered approach and compliance with regulatory requirements.
You will train teams, analyze complaint data, and collaborate with external bodies to improve care. The position is hybrid with two office days per week in Pontypool and opportunities for professional growth.
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Patient Experience Lead — Complaints (Hybrid) in Pontypool employer: The Owl Centre
The Owl Centre is an exceptional employer that prioritises a supportive and compassionate work culture, making it an ideal place for those looking to make a meaningful impact in the community. With flexible part-time hours and a transition to hybrid working after training, employees benefit from a balanced work-life dynamic while having opportunities for professional growth and development. Located in Pontypool, the centre fosters collaboration and values the contributions of each team member, ensuring a rewarding experience for all staff.
