Medication Journey Coordinator (ADHD Services) - 12 Month FTC in Pontypool

As the Medication Journey Coordinator at The Owl, you will play a key role in supporting the safe and smooth delivery of our ADHD Medication Service. You will help guide clients through every stage of their journey; from referral and starting medication, through titration and stabilisation, to annual reviews and shared care. You will be focused on making sure each client feels supported, informed, and valued at every step. You will keep everything running smoothly behind the scenes, ensuring communication is clear and timely, and that clients have a positive experience throughout their medication journey. You will work closely with clinicians, GP practices, pharmacies and other partners, acting as a key point of contact to keep everything coordinated and on track. Alongside this, you will make sure processes are followed safely and in line with clinical standards and The Owl’s values.

What you'll be doing:

• Coordinate the ADHD medication pathways by helping clients move smoothly through each stage - allocating clients to clinicians, booking titration appointments, and keeping track of progress to stay on time.
• Support shared care arrangements by working closely with GP practices, keeping documentation up to date, and making sure everything is in place for safe and consistent prescribing.
• Manage busy inboxes by responding to messages in a supportive and timely way to keep things moving and make sure clients feel supported with each query.
• Triage any clinical or operational query by spotting anything urgent or concerning and making sure it’s passed to the right clinician quickly.
• Support private referrals by handling enquiries, booking appointments, and making sure all the right information is in place for a smooth start to care.
• Follow clear processes and guidelines (like SOPs, GDPR, and safeguarding) by helping to keep the service safe, compliant, and running as it should.
• Keep an eye out for any delays or risks in the pathway, raising these early so they can be addressed and client care stays on track.
• Check clinical letters and updates before they are released, making sure everything is accurate, clear, and ready to support safe prescribing.

We'd love it if:

• You have experience working in healthcare operations or client coordination and are comfortable managing busy inboxes and client pathways.
• Ideally, you’ll have worked in ADHD, mental health, neurodevelopmental, or medication-focused services.
• You are a clear and confident communicator, who’s able to build positive relationships with clients and colleagues.
• You are organised and able to prioritise your workload, with good attention to detail.
• You have experience in using IT systems and can confidently operate Microsoft packages.

What you'll get:

• Being part of a purpose led organisation, with strong values at the heart of everything we do.
• Working alongside our exceptional clinical leadership team and colleagues.
• The opportunity to do amazing work with our charity 'Waiting Well'.
• 50% off assessments, making Autism & ADHD assessments more accessible for you and your family.
• Great leave benefits package includes 25 days of annual leave, increasing by 1 day after only 1 year service up to a maximum of 30 days, your birthday off, and a 'you do you' day to spend on yourself.
• Hybrid & Home working offering the perfect blend of flexibility and in-person collaboration!
• Growth opportunities, as we grow our teams.
• Protected time to connect with colleagues.

You’re someone who connects with our values: We are one team, we are reliable, we are creative, we are passionate. Don’t be put off if you cannot tick all the boxes. We know that candidates can be put off applying if you don’t feel you are a 100% there, but we would still love to hear from you! We get that a diverse workforce makes a great workforce, this is the reason we are committed to creating a diverse and inclusive culture where our people can turn up, be themselves & thrive. We want you to be as relaxed as possible during our selection journey which may require an adjustment to our process. We encourage you to be open about what you need so we can adapt and allow you to thrive.