At a Glance
- Tasks: Coordinate client bookings and schedules for a smooth assessment journey.
- Company: Join a dynamic team dedicated to enhancing client experiences in healthcare.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive team that values creativity, reliability, and inclusivity.
- Why this job: Make a real difference by ensuring clients receive top-notch service from start to finish.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in MS Office.
The predicted salary is between 30000 - 40000 £ per year.
As the Client Bookings and Scheduling Coordinator, you are key in ensuring our clients experience a smooth, friendly and efficient experience at the beginning of their assessment journey. You will focus on ensuring clinicians' diaries are utilised efficiently and where there are gaps you will work with the Client Bookings and Scheduling Lead to resolve. You work closely with the wider Operations team to ensure our contracts are on track with delivery, making sure key point indicators and service level agreements are met. You will support the Client Journey Team in delivering our service efficiently and think proactively to ensure project Key Performance Indicators (KPIs) are being achieved.
Note: this position will be office based initially, once competent a hybrid model (2 days in office, 3 days from home).
My Accountabilities - What Can I Expect?- Liaise with clients and other third parties regarding any information needed throughout the assessment process to ensure there are no delays.
- Ensure the client journey is as short as possible by moving the client through the pathway effectively until completion to improve overall client experience.
- Collaborate with the clinical teams for input on internal or external queries by sharing information, ensuring these get answered promptly.
- Coordinate and manage bookings, schedules, calendars and appointments by keeping systems up to date and communicating effectively across multiple teams or disciplines to ensure a seamless experience.
- Flag clashes, changes, or gaps early and suggest solutions by regularly reviewing schedules and working collaboratively with the team to minimise mistakes and allow processes to continue smoothly, adapting processes if needed.
- Maintain clear, consistent documentation that supports transparency by keeping records up-to-date and concise to ensure information is easy to follow and make it easier for teams to remain aligned.
- Develop an understanding of all Owl services, projects, bookings processes and pathways by attending learning sessions and collaborating with colleagues to confidently support clients and provide a consistent service.
- Liaise with internal and external stakeholders to support the client titration journey such as GPs to check status of Shared Care Agreements and cascade relevant information.
- Checking for all outstanding invoices for private clients by regularly reviewing records to prevent delays in the client journey.
- Chasing deliveries of Prescription, checking for outstanding questionnaires, and medical documents from clients and GPs, to ensure a faster journey through the Medication Pathway and Ordering BP Monitors for all relevant clients.
- A good timekeeper and stays organised to deliver high-quality work even when priorities shift quickly.
- Able to communicate with stakeholders and management proficiently to establish and maintain relationships.
- Able to use empathy, professional judgement, and practical thinking to resolve challenges calmly and effectively.
- Great experience in an administration or data driven role.
- Knowledge of MS office applications (Excel, Word, PowerPoint).
- Healthcare experience or understanding of healthcare ways of working.
- Managed diaries or scheduled appointments for multiple people/clients.
- We are One Team
- We are Reliable
- We are Creative
- We are Passionate
We are committed to creating a diverse and inclusive culture.
Client Booking and Scheduling Coordinator in Pontypool employer: The Owl Centre
As a Client Booking and Scheduling Coordinator, you will thrive in a supportive and dynamic work environment that prioritises collaboration and efficiency. Our company fosters a culture of inclusivity and professional growth, offering opportunities for development through training and mentorship while embracing a hybrid work model that promotes work-life balance. Join us to be part of a passionate team dedicated to enhancing client experiences in the healthcare sector, where your contributions directly impact the quality of service we provide.
StudySmarter Expert Advice🤫
We think this is how you could land Client Booking and Scheduling Coordinator in Pontypool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Owl Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Owl Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Booking and Scheduling Coordinator in Pontypool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Owl Centre:Your cover letter is your chance to shine! Tell us why you want to work at The Owl Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Owl Centre!
How to prepare for a job interview at The Owl Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
