Fraud & Payments Security Specialist - 12 Month FTC in London

THE OUTNET is the most fashionable fashion outlet. Since its launch in April 2009 by the people behind the award-winning website NET-A-PORTER, THE OUTNET has quickly established itself as the chic, go-to destination for the global, style-conscious shopper looking for the best designer brands at a great discount price. The OUTNET has recently been sold and we are in an exciting period of our evolution - it is a great place to work and we have a lot to do together as we enter this new phase.

The Fraud & Payments Security Specialist will be responsible for designing, implementing, and maintaining fraud-prevention measures across THE OUTNET’s payment ecosystem. You will manage fraud tooling, monitor suspicious activity, and ensure our systems are protected from fraudulent attacks, chargebacks, and unauthorised activity. You will act as the internal owner of Adyen Security, Shopify Fraud Plugin, and other fraud-prevention tools, ensuring they are configured, tuned, and leveraged to their full potential.

• Fraud Strategy — Design and implement short- and long-term plans to ensure fraud-prevention capability meets existing and future business requirements.
• Tool Ownership — Manage, configure, and optimise Adyen Security, Shopify Fraud Plugin, and other fraud-prevention systems.
• Monitoring & Threat Detection — Monitor fraud alerts, risk scores, and unusual activity across all payment channels.
• Incident Investigation — Investigate fraud attempts, suspicious orders, account takeovers, and payment anomalies.
• Chargeback Prevention — Maintain high chargeback-prevention standards and support evidence submission for disputes.
• Continuous Fraud Testing — Perform ongoing fraud rule testing, tuning, and validation to reduce false positives and maximise approval rates.
• Operational Support — Assist Customer Care, Finance, and Operations teams with fraud-related queries and escalations.
• Policy & Governance — Define and maintain fraud-prevention policies, SOPs, and documentation.
• Data Integrity — Ensure fraud-related data is accurate, complete, and compliant with regulatory requirements.
• Security Awareness — Stay up to date with fraud trends, emerging attack methods, and payment-security developments.

• Hands-on experience with Adyen, Shopify Fraud Tools, or similar fraud-prevention platforms.
• Strong understanding of payment security, fraud scoring, and e-commerce risk models.
• Experience monitoring fraud logs, alerts, and suspicious activity.
• Ability to react quickly to fraud incidents and apply mitigation strategies.
• Knowledge of chargeback processes, evidence submission, and dispute management.
• Strong analytical skills with experience interpreting fraud-related data.
• Excellent communication skills and ability to work cross-functionally.

• Experience with SQL, Python, or scripting for fraud analysis.
• Familiarity with Kount, Riskified, Forter, or similar fraud-prevention tools.
• Understanding of PSD2, SCA, and payment-compliance frameworks.
• Experience in luxury retail or high-volume e-commerce environments.