Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and assist with user onboarding across multiple sites.
- Company: Join The Outdoors Group, a pioneering organisation focused on outdoor education and fun experiences.
- Benefits: Competitive salary, flexible working, and a strong emphasis on work-life balance.
- Why this job: Make a real difference by empowering staff with technology in a vibrant community.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Opportunity for growth in a dynamic environment dedicated to safeguarding and inclusivity.
The predicted salary is between 23903 - 28936 £ per year.
Salary: £23,903 to £28,936 per annum (depending on experience)
Job Term: Permanent, Full time (52 weeks a year)
Start Date: April, 2026
Hours: 37.5
Organisation: The Outdoors Group Ltd
Closing Date: 15/02/2026
Location: Home working / Company Offices (Exeter)
The Outdoors Group is a pioneering 'for purpose' organisation based in the county of Devon, providing opportunities for children, young people and adults to access education, training and fun experiences in outdoor settings. We are all about creating a fun and fantastic place to work with a strong emphasis on work-life balance as part of a community of like-minded people, focusing on providing excellent opportunities for all our learners, customers and staff.
The Outdoors School is an Independent Special School that is based solely outside in a woodland setting for learners with SEMH and ASD needs. For all our roles, a DBS and reference checks are required. The Outdoors Group Ltd is committed to the safeguarding of all staff, children, young people and vulnerable adults involved in its activities and in promoting their welfare.
Key Responsibilities
- Provide first-line technical support for hardware, software and connectivity issues across all TOG sites
- Diagnose and resolve common IT problems (password resets, printer issues, email configuration, device connectivity)
- Set up and configure laptops, tablets and mobile devices for new staff
- Maintain accurate records of support requests using ticketing system
- Escalate complex technical issues to third-party IT support (CF Systems) with clear documentation
- Create and configure user accounts across Microsoft 365, PeopleHR, SchoolPod and other business systems
- Set up email accounts, shared drives and appropriate system permissions
- Configure door access cards and physical security systems
- Process leaver requests, ensuring timely account deactivation and data handover
- Work towards automated onboarding processes as systems develop
- Support the rollout of new bespoke systems including MIS, Basecamp (intranet), Learning Hub and Health & Safety system
- Deliver training sessions (one-to-one and small groups) on new systems and features
- Create simple user guides, quick reference cards and video tutorials
- Champion digital skills across the organisation, building staff confidence with technology
- Gather user feedback on systems and report issues or improvement opportunities
- Maintain accurate inventory of all IT equipment (laptops, tablets, monitors, peripherals)
- Coordinate device procurement, liaising with suppliers for quotes and delivery
- Track software licences and flag upcoming renewals
- Manage IT consumables stock (cables, adaptors, mice, keyboards)
- Arrange equipment repairs and warranty claims
- Document common IT issues and their solutions in a shared knowledge base
- Maintain up-to-date records of system configurations and access permissions
- Create and update IT user guides and FAQs
- Contribute to IT policy documentation (acceptable use, data protection, security)
Person specification
Essential Skills, Knowledge & Experience
- Experience providing IT support in a professional environment (this could be through work experience, apprenticeships, volunteering or previous employment)
- Practical experience troubleshooting Windows 10/11 and common office applications
- Experience setting up and configuring devices (laptops, printers, mobile devices)
- Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Understanding of basic networking concepts (Wi-Fi, IP addresses, VPNs)
- Ability to explain technical concepts clearly to non-technical users
- Strong problem-solving skills and logical approach to troubleshooting
- Excellent communication skills, both written and verbal
- Well-organised with good attention to detail
- Patient, empathetic and professional when dealing with frustrated users
Desirable
- Experience in education, charity or multi-site organisations
- Experience with cloud-based systems and SaaS applications
- Previous involvement in system rollouts or migrations
- Experience creating user documentation or delivering training
- Understanding of GDPR and data protection principles
- Experience with helpdesk/ticketing systems (e.g. Freshdesk, Zendesk)
Personal Qualities
Essential
- Proactive and self-motivated - you spot problems before they're reported
- Eager to learn new technologies and systems
- Comfortable working independently across multiple sites
- Flexible and adaptable in a fast-paced, growing organisation
- Committed to safeguarding and understanding the unique needs of our learners
Desirable
- Sense of humour
- Forward-thinking
Essential Qualifications & Training
- GCSE Maths and English at Grade 4/C or above (or equivalent)
- Basic IT qualification (e.g. CompTIA A+, Microsoft Fundamentals, BTEC IT Level 3 or equivalent)
- Full UK driving licence (for travel between sites)
Desirable
- CompTIA A+, Network+ or Microsoft 365 Certified Fundamentals
- ITIL Foundation certification
IT Support Technician in Exeter employer: The Outdoors Group
Contact Detail:
The Outdoors Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Exeter
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities in interviews. We all know that hands-on experience speaks volumes!
✨Tip Number 3
Show off your communication skills! Be prepared to explain technical concepts in simple terms. Remember, as an IT Support Technician, you’ll be helping non-techy folks, so clarity is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our community at The Outdoors Group.
We think you need these skills to ace IT Support Technician in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience, especially in troubleshooting and user support, and don’t forget to mention any qualifications that match what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for IT support and how you can contribute to our mission at The Outdoors Group. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can explain technical concepts simply!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The Outdoors Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. Be ready to discuss common troubleshooting scenarios, like password resets or printer issues, as these are likely to come up during the interview.
✨Show Off Your Communication Skills
Since you'll be helping non-technical users, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated tech solutions to someone who wasn't tech-savvy—this will show your ability to empower others.
✨Demonstrate Your Proactivity
Prepare to share instances where you've spotted and solved problems before they escalated. The Outdoors Group values proactive individuals, so highlight your ability to anticipate issues and take initiative in your previous roles.
✨Familiarise Yourself with Their Systems
Research The Outdoors Group and their specific systems like MIS, Basecamp, and PeopleHR. Showing that you understand their tools and how you can contribute to their rollout and user training will set you apart from other candidates.
