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For Companies At a Glance
- Tasks: Provide first-line IT support and keep technology running smoothly across various sites.
- Company: Friendly, values-driven organisation with a flexible and collaborative culture.
- Benefits: 24/7 counselling, employee discounts, and opportunities for professional development.
- Why this job: Join a growing team and make a real impact on technology in the community.
- Qualifications: GCSE Maths & English or equivalent, plus basic IT qualification and troubleshooting skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are a friendly, values-driven organisation located across various sites in Exeter and surrounding areas. We offer opportunities for professional development and continuing professional education, alongside an Employee Assistance Program to support financial and wellbeing needs. Our health and wellbeing support includes 24/7 counselling and a 10% staff discount on Outdoors Group services. We promote a flexible and collaborative culture. Join our growing team to help us keep technology running smoothly across all our sites!
Responsibilities
- Provide first-line IT support for hardware, software, and connectivity issues
- Set up and configure laptops, tablets, mobile devices, and user accounts
- Maintain accurate records using our ticketing system and escalate complex issues
- Support system rollouts and deliver user training
- Manage IT equipment inventory, procurement, and software licences
- Document IT solutions and contribute to policy and knowledge base updates
Technologies
- Cloud
- Hardware Support
- ITIL
- Microsoft 365
- Mobile
- Network
- Windows
- Office 365
Qualifications
- GCSE Maths & English (Grade 4/C or above) or equivalent
- Basic IT qualification (e.g., CompTIA A+, Microsoft Fundamentals)
- Experience troubleshooting Windows 10/11 and Microsoft 365 applications
- Strong communication and problem-solving skills
- Confident explaining IT concepts to non-technical users
- Full UK driving licence (required for travel between sites)
- ITIL Foundation, Network+, or further IT certifications (desirable)
- Experience in education, charity, or multi-site environments (desirable)
- Familiarity with cloud/SaaS systems and helpdesk software (desirable)
Benefits
- Employee Assistance Program to support financial and wellbeing needs
- 24/7 counselling and a 10% staff discount on Outdoors Group services
- Flexible and collaborative culture
IT Support Technician in Whitestone employer: The Outdoors Group Ltd
Contact Detail:
The Outdoors Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Whitestone
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific hardware or software issues and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our friendly team!
We think you need these skills to ace IT Support Technician in Whitestone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight your troubleshooting experience with Windows 10/11 and Microsoft 365, as well as any relevant qualifications like CompTIA A+.
Craft a Personal Cover Letter: Use your cover letter to show us your personality and passion for IT support. Mention why you’re excited about joining our friendly team and how you can contribute to keeping technology running smoothly across our sites.
Showcase Your Communication Skills: Since you'll be explaining IT concepts to non-technical users, make sure to demonstrate your strong communication skills in your application. Use clear and simple language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Outdoors Group Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Microsoft 365 applications. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you’re not just familiar with the tech, but you can also handle real-world problems.
✨Showcase Your Communication Skills
As an IT Support Technician, you'll need to explain complex concepts to non-technical users. Prepare examples of how you've successfully communicated technical information in a simple way. This will demonstrate your ability to connect with users and provide excellent support.
✨Familiarise Yourself with Their Culture
Research the organisation's values and culture. Since they promote a flexible and collaborative environment, think of examples from your past where you’ve worked well in a team or adapted to changes. This will help you align your answers with what they value.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about their IT support processes or how they handle system rollouts. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
