Do you love building great relationships with customers and getting every order right first time? Are you organised, accurate and happiest when you're keeping lots of plates spinning?
Would you like to make a positive impact in a company making delicious food?
We are seeking a Customer Service Advisor to join our team at The Original Baker in Malton, North Yorkshire. As the first point of contact for our retail and wholesale customers, you will play a key role in making sure orders are fulfilled accurately and on time, responding to enquiries and taking every opportunity to upsell and grow our range with each customer.
This position reports into the Customer Service Manager and works closely with colleagues in Production and Distribution, as well as supporting the wider commercial team to deliver excellent customer care and secure sales growth.
This role will suit an organised, customer-focused individual with a ‘can do' approach who enjoys working as part of a team.
About Us
The Original Baker produces a range of premium sweet and savoury baked goods from our modern factory in Malton, North Yorkshire, made in a traditional, time-honoured way. We supply retail and wholesale customers nationally and have over 100 colleagues who are passionate about service and quality. This is an exciting time to join as The Original Baker is part of the Olidor Group, with ambitious growth and investment plans for the future.
What You'll Do
Process customer orders accurately and in line with agreed timescales.
Track the progress of orders and book couriers where needed, liaising with the picking team to ensure orders are dispatched on time.
Respond to customer enquiries promptly, communicating in a courteous and professional way and building strong working relationships.
Use your product knowledge, including new product launches, to help and support customers.
Take every opportunity to upsell, promote and grow our product range with each customer, passing on any new leads to the commercial team.
Set up new customer accounts and keep our Cybake system up to date and accurate.
Generate invoices and investigate and process credit requests.
Support complaint resolution, including traceability, working with our Technical team.
Work closely with Production and...
Customer Service Advisor in Malton employer: The Original Baker
At Olidor Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. With 25 days of annual leave, a comprehensive wellbeing programme, and robust training opportunities, we empower our QA Techs to thrive both personally and professionally in a dynamic environment. Join us to be part of a team that values recognition and rewards hard work, all while enjoying the benefits of working in a vibrant location.
