At a Glance
- Tasks: Build relationships with customers, process orders, and support sales growth.
- Company: Join The Original Baker, a passionate team in food manufacturing.
- Benefits: Enjoy 25 days leave, wellbeing programmes, and career development opportunities.
- Other info: Casual dress, free parking, and a supportive team environment.
- Why this job: Make a positive impact while working with delicious baked goods.
- Qualifications: 2 years of customer service experience and strong communication skills.
The predicted salary is between 24633 - 30107 £ per year.
Do you love building great relationships with customers and getting every order right first time? Are you organised, accurate and happiest when you're keeping lots of plates spinning? Would you like to make a positive impact in a company making delicious food? We are seeking a Customer Service Advisor to join our team at The Original Baker in Malton, North Yorkshire.
As the first point of contact for our retail and wholesale customers, you will play a key role in making sure orders are fulfilled accurately and on time, responding to enquiries and taking every opportunity to upsell and grow our range with each customer. This position reports into the Customer Service Manager and works closely with colleagues in Production and Distribution, as well as supporting the wider commercial team to deliver excellent customer care and secure sales growth. This role will suit an organised, customer-focused individual with a ‘can do' approach who enjoys working as part of a team.
About Us: The Original Baker produces a range of premium sweet and savoury baked goods from our modern factory in Malton, North Yorkshire, made in a traditional, time-honoured way. We supply retail and wholesale customers nationally and have over 100 colleagues who are passionate about service and quality. This is an exciting time to join as The Original Baker is part of the Olidor Group, with ambitious growth and investment plans for the future.
What You'll Do:
- Process customer orders accurately and in line with agreed timescales.
- Track the progress of orders and book couriers where needed, liaising with the picking team to ensure orders are dispatched on time.
- Respond to customer enquiries promptly, communicating in a courteous and professional way and building strong working relationships.
- Use your product knowledge, including new product launches, to help and support customers.
- Take every opportunity to upsell, promote and grow our product range with each customer, passing on any new leads to the commercial team.
- Set up new customer accounts and keep our Cybake system up to date and accurate.
- Generate invoices and investigate and process credit requests.
- Support complaint resolution, including traceability, working with our Technical team.
- Work closely with Production and Distribution to ensure the best possible availability and service levels for all customers.
- Keep a strong awareness of weekly sales, sharing feedback and any recurring concerns with the Sales team.
- Support Regional Account Managers with sample requests and help produce sample packs for new product launches.
- Role model and champion the Company values and behaviours.
- Undertake all appropriate training and skills development as necessary to be successful in your role.
What You'll Bring:
- A minimum of 2 years' customer service or administrative experience.
- Experience in food manufacturing or FMCG is advantageous but not essential.
- A strong customer focus and the ability to build effective working relationships at all levels.
- Clear verbal and written communication skills.
- Numerate and accurate, with an eye for detail.
- Highly organised, with the ability to manage multiple tasks and priorities.
- The ability to remain calm and logical in a fast-paced environment.
- IT literate, including Outlook, Excel and Word.
- A growth mindset, with a continuous improvement approach.
- Open and honest with high standards of personal integrity.
Why You'll Love Working Here:
- 25 days annual leave plus 8 days Bank & Public Holidays.
- Wellbeing programme with Employee Assistance Programme.
- Employee Referral Scheme - £250 bonus for recommending a friend.
- Employee Recognition Programmes including the OGG Awards for Olidor Group Greatness.
- Enhanced Maternity, Paternity and Adoption pay.
- Workplace pension scheme.
- Training and career development opportunities.
- Access to a range of discounts from retailers and restaurants.
- Colleague discount and regular team perks and treats.
- Free onsite parking.
- Casual dress.
How We Work Together:
- Monday to Friday, 37.5 hours per week.
- On-site working due to the nature of our food manufacturing business.
- Location: Malton, North Yorkshire.
Salary: £27,810.00
Customer Service Advisor in London employer: The Original Baker Limited
Join our dynamic team as a Warehouse Operative, where you'll enjoy a supportive work culture and numerous benefits including 25 days of annual leave, enhanced family leave policies, and a wellbeing programme. With opportunities for training and career development, plus perks like colleague discounts and free onsite parking, we strive to create a rewarding environment that values your contributions and promotes growth.
Contact Details:
The Original Baker Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Original Baker Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Original Baker Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Original Baker Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Original Baker Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Original Baker Limited!
How to prepare for a job interview at The Original Baker Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
