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- Tasks: Lead and elevate hospitality standards across our care homes, ensuring exceptional experiences for residents.
- Company: A leading care provider with over 70 locations, dedicated to compassionate, person-centred care.
- Benefits: Competitive salary, car allowance, hybrid working, and opportunities for professional growth.
- Other info: Join a passionate team focused on quality, compliance, and creating warm, inviting environments.
- Why this job: Make a real difference in residents' lives through meaningful hospitality and care.
- Qualifications: Significant leadership experience in hospitality or service management, ideally in care settings.
The predicted salary is between 75000 - 80000 £ per year.
Location: Woodley House (Aylesbury) or Eyre Court (Lincoln) plus Hybrid Working
Salary: £75,000 – 80,000 plus car allowance/month
We provide trusted care, support and housing to residents and tenants nationwide with over 70 locations. Our services also extend to adults with learning disabilities and complex needs, nursing and specialist dementia care. Today, the Trust employs over 6,000 staff and supports more than 4,000 residents and tenants, always focusing on providing compassionate, person‑centred care. We strive to be the first choice of care provider for residents, families and our communities.
At the heart of this ambition is the experience we bring and create every single day through the meals we serve, the environments we nurture, our people teams and the warmth of every welcome. In this newly created role as Head of Hospitality, you’ll join our senior leadership team in a unique opportunity; leading, inspiring and elevating hospitality standards across our organisation ensuring every home feels not just well led, but truly special.
About the Role
You will provide both strategic direction and operational oversight across all hospitality services, including:
- Catering & dining experiences
- Activities & resident engagement
- Housekeeping, cleaning & laundry
This is a highly influential role working closely with Registered Managers and central teams to ensure our services are not only compliant but consistently exceptional for our residents. You’ll help shape the moments that matter: a beautifully presented meal, a meaningful activity, a welcoming entrance, a spotless and homely environment.
You’ll lead and support our catering teams to deliver nutritious, delicious meals that residents genuinely look forward to, always considering individual needs, preferences and dietary or medical needs. Activities for our residents are key in supporting wellbeing, connection and joy in everyday life. You will work to ensure these are consistently delivered by our activities leads in the homes to be engaging, inclusive and enriching.
From the moment someone walks through the door, you’ll ensure our homes feel warm, professional, and inviting; through supporting admissions, housekeeping and laundry services to instil pride in our home environments. We are looking for you to drive quality, compliance and improvement through use audits, feedback and data, ensuring we meet and exceed regulatory standards while always striving for more.
Naturally you will have high standards and see hospitality as key to our service delivery, leading and motivating teams to flourish and be the best they can, whilst supporting growth and sustainability. You’ll contribute to occupancy, our reputation and financial sustainability through strong budget management, supplier partnerships, and high‑quality service delivery.
About You
You’ll bring a blend of professional expertise, leadership presence, and genuine warmth. With significant leadership experience in hospitality, catering, housekeeping or service management (ideally within care or multi‑site environments) you understand that hospitality is care and plays a vital role in wellbeing and quality in our residents' lives. You are passionate about high standards, with a keen eye for detail and presentation. You can influence and inspire teams across multiple locations. You are confident working with data, audits, and feedback to drive improvement. You have strong commercial awareness, balancing quality with cost‑effectiveness. You build positive relationships with residents, families, colleagues and key external stakeholders at all levels.
You will have access to your own transport and be able to visit locations across our entire portfolio, with contractual base at either Lincoln or Aylesbury.
Qualifications & Experience
- Leadership/Management qualification (Level 3+)
- NVQ Level 3 in Catering/Hospitality (minimum)
- Level 3 Food Safety (Level 4 desirable)
- City & Guilds 706/2 or equivalent
If you believe hospitality should be heartfelt, not just functional and you’re ready to lead meaningful change across a growing organisation we would love to hear from you! This role requires a DBS check. We reserve the right to close the role earlier than stated, without notice if we have high levels of applications.
Head of Hospitality in Aylesbury employer: The Orders of St John Care Trust (OSJCT)
Contact Detail:
The Orders of St John Care Trust (OSJCT) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and care sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your passion for hospitality! When you get the chance to chat with potential employers, share your vision for creating warm and inviting environments. Let them see how your experience aligns with their mission of providing exceptional care.
✨Tip Number 3
Prepare for interviews by researching the organisation's values and recent initiatives. Tailor your responses to highlight how your leadership style and commitment to high standards can elevate their hospitality services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and making a difference in residents' lives.
We think you need these skills to ace Head of Hospitality in Aylesbury
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've elevated service standards in previous roles and how you believe hospitality can enhance the lives of residents.
Tailor Your Application: Make sure to tailor your application to reflect the key responsibilities and values mentioned in the job description. Highlight your leadership experience and how it aligns with our mission to provide compassionate, person-centred care.
Be Data-Driven: Since this role involves driving quality through data and feedback, don’t shy away from mentioning your experience with audits and performance metrics. Show us how you've used data to improve services in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead hospitality at our organisation!
How to prepare for a job interview at The Orders of St John Care Trust (OSJCT)
✨Know Your Hospitality Inside Out
Make sure you’re well-versed in the latest trends and best practices in hospitality, especially within care settings. Brush up on your knowledge of catering, housekeeping, and resident engagement to show that you understand the nuances of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experience and how you've inspired teams in previous roles. Think of specific examples where you’ve elevated service standards or improved team performance, as this will demonstrate your ability to lead effectively.
✨Emphasise Person-Centred Care
Be ready to talk about how you prioritise residents' needs and preferences in hospitality services. Share examples of how you’ve created warm, inviting environments and meaningful experiences for residents, as this aligns perfectly with the organisation's values.
✨Data-Driven Decision Making
Familiarise yourself with how to use data and feedback to drive improvements in service delivery. Be prepared to discuss how you’ve used audits and resident feedback in the past to enhance quality and compliance, showcasing your analytical skills.