At a Glance
- Tasks: Support patients and manage prescriptions in a caring GP practice.
- Company: The Orchard Surgery, a dedicated and supportive healthcare team.
- Benefits: Flexible hours, 5 weeks annual leave, and a friendly work environment.
- Other info: Join a recognised training practice with opportunities for growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 24000 - 30000 € per year.
The Orchard Surgery is a well-established GP practice on the Wirral and has nearly 7000 patients. We have an exciting opportunity for a Care Navigator/Administrator/Prescription Clerk to join our caring, hard-working, dedicated practice team.
Responsibilities
- Thorough knowledge of all practice procedures.
- Work in accordance with written protocols.
- Handling of medical records; photocopy, scan and email as requested.
- Read code information identified through patient contact for example "Carer".
- Prescription request processing and query handling.
Dealing with Patients
- Receiving patients consulting with members of the practice team.
- Handling completed repeat prescriptions to patient and checking names and address.
- Provide care navigation in person and over the phone by enquiring about need and signposting accordingly.
- Ensure detailed information about complaints or issues is shared with the Office Manager and Practice Business Manager.
- Check pink box during every contact and offer services eg: shingles, flu, BP.
Appointments
- Process appointment requests with the most appropriate member of the practice team.
Computer
- Process patients' change of address/telephone number/mobile/email address.
- Process repeat prescription requests in accordance with practice guidelines.
- Process registrations for patient access and/or deal with any enquiries.
- Creating blood forms and urine sample forms.
- Creating choose and book referrals to the correct department and liaising with patients if it is directly bookable.
Telephone
- Have working knowledge of telephone system.
- Answer calls in a timely manner as a priority.
- Chasing results from the different labs.
Practice Overview
We are a 3 Partner practice, with 4 salaried GP's, a Nurse Clinician, Practice Nurse team, HCA, 3 GP Registrars and a wide team of varied healthcare roles working at the practice. We are proud to be a recognised training practice and regularly have GP Registrars and medical students working at the surgery completing their GP Training, being mentored by our GP's. We are also a Military Veteran Support surgery and are part of the Green Impact Project, working towards a greener, sustainable way of working.
Job Details
We are seeking someone with experience of working within a customer-focussed setting who will work up to 23 hours per week Monday - Friday including late cover until 6:30pm (8pm Thursdays). Flexibility is a must with availability as overtime is required to cover staff absences on occasions. 6 months probationary period. Annual leave entitlement is 5 weeks (pro-rata) plus bank holidays.
Care Navigator/Administration/Prescriptions Clerk in Upton employer: The Orchard
The Orchard Surgery is an exceptional employer located on the Wirral, offering a supportive and collaborative work environment for its dedicated team. With a strong focus on employee growth, we provide opportunities for professional development, including mentoring for GP Registrars and medical students. Our commitment to sustainability and community support, alongside generous annual leave and flexible working hours, makes us an attractive choice for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Administration/Prescriptions Clerk in Upton
✨Tip Number 1
Get to know the practice! Research The Orchard Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administration. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice culture and what it’s really like to work there, which can give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Care Navigator/Administration/Prescriptions Clerk in Upton
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Care Navigator/Administrator/Prescription Clerk does. Familiarise yourself with the responsibilities listed in the job description so you can tailor your application to show how you fit the bill.
Show Your Experience:Highlight any relevant experience you have in customer service or administration. Use specific examples to demonstrate how you've handled similar tasks, like processing prescriptions or dealing with patients, to make your application stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and long-winded sentences. We want to see your skills and experience without having to sift through unnecessary fluff!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Orchard Surgery!
How to prepare for a job interview at The Orchard
✨Know Your Stuff
Make sure you have a solid understanding of the practice's procedures and protocols. Familiarise yourself with common medical terminology and the specific responsibilities of a Care Navigator/Administrator/Prescription Clerk. This will show that you're serious about the role and ready to hit the ground running.
✨Practice Makes Perfect
Before the interview, practice answering common questions related to patient care and administration. Think about scenarios where you've had to handle difficult situations or manage multiple tasks. This will help you articulate your experience clearly and confidently during the interview.
✨Show Your People Skills
Since this role involves dealing with patients and the practice team, be prepared to demonstrate your customer service skills. Share examples of how you've successfully navigated patient interactions in the past, whether in person or over the phone. Highlight your ability to empathise and communicate effectively.
✨Be Ready for Flexibility
The job requires flexibility, so be ready to discuss your availability and willingness to cover shifts when needed. Mention any previous experiences where you've adapted to changing schedules or taken on extra responsibilities. This will show that you're a team player who can step up when required.
