At a Glance
- Tasks: Deliver high-quality client work and manage projects with confidence.
- Company: Join Orchard, a dynamic agency focused on impactful media and campaigns.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunities for growth and continuous learning in a collaborative setting.
- Why this job: Be the driving force behind client success and build lasting relationships.
- Qualifications: Experience in client management and project coordination is essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Guernsey or Jersey
The Senior Executive in Client Delivery is a key engine of Orchard’s day to day success. This role turns strategy into impactful work across media, content and campaigns. You’ll be creating strong client work, reliably and to a consistently high standard. Playing an active role in building brand narratives that earn attention and drive meaningful engagement. You are trusted to work on accounts, projects and relationships with confidence, ensuring clients feel looked after and delivery feels effortless.
Purpose
To deliver high quality client work day to day, ensuring projects are well run, communication is clear, and Orchard’s standards are upheld across every interaction.
Key Responsibilities:
- Client delivery & management
- Support the delivery of clients, ensuring work is completed on time and to brief
- Act as a reliable day to day contact for clients, building trust through responsiveness and clarity
- Ensure tasks, actions and next steps are clearly defined and followed through
- Flag risks, issues or scope changes early and escalate appropriately
- Project & campaign coordination
- Deliver projects and campaigns under the guidance of senior team members
- Coordinate internal teams and external suppliers to keep work moving smoothly
- Track timelines, deliverables and approvals, maintaining momentum across accounts
- Support effective use of resources by planning work realistically and proactively
- Media & Reputation Management
- Build strong relationships with media, journalists and key stakeholders
- Develop compelling pitches, press materials and reactive statements
- Monitor news, trends and sentiment to identify opportunities and risks
- Support clients through fast-moving or sensitive communications moments
- Content, activation & Social media support
- Translate brand strategy into ideas and stories that resonate with audiences
- Support the creation and delivery of content across social and PR channels, ensuring it is on-brand, channel-appropriate and commercially effective
- Assist in campaign activation by managing social publishing, reactive content and real-time engagement, helping brands show up consistently and credibly in culture
- Contribute to community management and influencer activity, supporting audience engagement, creator partnerships and performance tracking to strengthen reach and trust
- Reporting & evaluation
- Assist with monitoring, reporting and evaluation activity
- Gather data, results and insights to support client reporting
- Ensure reporting is accurate, timely and aligned to agreed objectives
- Ways of working & team contribution
- Follow Orchard’s delivery systems, processes and ways of working
- Contribute positively to team rhythm, meetings and collaboration
- Manage your own workload effectively, balancing multiple priorities
- Be open to feedback and committed to continuous improvement
- Learning & development
- Build strong foundations in client delivery, project management and communication
- Develop confidence in managing clients and projects with increasing autonomy
- Actively engage in training, coaching and development opportunities
Measures of success
- Quality and timeliness of client delivery
- Client feedback and satisfaction
- Reliability in managing tasks, projects and communication
- Contribution to team effectiveness and morale
- Progression in skills, confidence and responsibility
Why this role matters at Orchard
This role is where Orchard’s promises meet reality. Strong Senior Executives make client work feel easy, dependable and well cared for - creating the foundation for long term client relationships and growth.
Senior Executive employer: The Orchard
Orchard is an exceptional employer located in the beautiful islands of Guernsey and Jersey, offering a vibrant work culture that prioritises collaboration and creativity. Employees benefit from a supportive environment that fosters professional growth through continuous training and development opportunities, while also enjoying the unique advantage of working in a picturesque setting that enhances work-life balance. As a Senior Executive, you will play a pivotal role in delivering high-quality client work, ensuring that your contributions are valued and impactful.
