Health Navigator

Your role will be to ensure a professional and efficient service is provided to patients and visitors both face to face and over the telephone., * To provide reception and administrative support to a team of doctors and the practice nurses

• Take incoming telephone calls from patients and based on the information they tell you, navigate them to the most appropriate clinician (by appointment) or solution

• Book patient appointments for doctors, nurses, physios and Pharmacists using a computerised appointment system

• Manage and monitor the flow of patients into consulting and treatment rooms

• Ensure that patients who need an ‘urgent consultation’ are seen according to agreed protocols

• Explain practice arrangements and requirements to new patients, and ensure the registration process is completed

• Advise patients of relevant charges for private services, accept payment and issue a receipt

• Ensure that incoming tasks are allocated

• Ensure reception and waiting areas are kept neat and tidy

• Ensure that patient contact via the practice website is managed appropriately

• Assist with the training of new Health Navigators

• To take a lead role on various tasks delegated to you, examples being deductions, dashboard, heath promotion, registration processes; this is not an exhaustive list

Candidates will need to be able to work a range of shifts to cover the practice opening hours, from 8am – 6.30pm. including the occasional Saturday Morning. Flexibility is essential with this role.

Previous medical receptionist/administrative experience is desirable, but not essential as we can provide training for the right candidate.

The role is more challenging and highly skilled than what it seems at face value, however is highly rewarding. The Orchard Medical Centre provides a friendly and supportive work environment and are seeking candidates who will positively contribute toward this culture. We are proud of our navigator training structure

Our ideal candidate will possess excellent verbal and written communication skills, be confident, professional and compassionate at all times., * GCSE or equivalent (preferred)

Experience:

• Training: 1 year (preferred)

• Company events

• Company pension

• Free flu jabs

• Free parking

• Health & wellbeing programme

• On-site parking, Job Types: Part-time, Permanent

Salary: £11.53 per hour increasing after successfully passing of probation.

COVID-19 considerations:

All candidates are required to follow the practice guidance/policy in relation to COVID-19.

Job Type: Part-time

Pay: £11.53-£11.90 per hour

Expected hours: 15 – 20 per week

Benefits:

• Company events

• Company pension

• Free flu jabs

• Free parking

• Health & wellbeing programme

• On-site parking

Schedule:

• Monday to Friday

• Weekend availability