At a Glance
- Tasks: Support patients with care navigation and manage prescriptions in a friendly GP practice.
- Company: The Orchard Surgery, a caring and dedicated GP practice on the Wirral.
- Benefits: Flexible hours, 5 weeks annual leave, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 22000 - 26000 € per year.
The Orchard Surgery is a well-established GP practice on the Wirral and has nearly 7000 patients. We have an exciting opportunity for a Care Navigator/Administrator/Prescription Clerk to join our caring, hard-working, dedicated practice team.
Responsibilities
- Thorough knowledge of all practice procedures.
- Work in accordance with written protocols.
- Handling of medical records; photocopy, scan and email as requested.
- Read code information identified through patient contact for example "Carer".
- Prescription request processing and query handling.
- Dealing with Patients Receiving patients consulting with members of the practice team.
- Handling completed repeat prescriptions to patient and checking names and address.
- Provide care navigation in person and over the phone by enquiring about need and signposting accordingly.
- Ensure detailed information about complaints or issues is shared with the Office Manager and Practice Business Manager.
- Check pink box during every contact and offer services eg: shingles, flu, BP.
- Process appointment requests with the most appropriate member of the practice team.
- Process patients' change of address/telephone number/mobile/email address.
- Process repeat prescription requests in accordance with practice guidelines.
- Process registrations for patient access and/or deal with any enquiries.
- Creating blood forms and urine sample forms.
- Creating choose and book referrals to the correct department and liaising with patients if it is directly bookable.
- Have working knowledge of telephone system.
- Answer calls in a timely manner as a priority.
- Chasing results from the different labs.
Practice Overview
We are a 3 Partner practice, with 4 salaried GP's, a Nurse Clinician, Practice Nurse team, HCA, 3 GP Registrars and a wide team of varied healthcare roles working at the practice. We are proud to be a recognised training practice and regularly have GP Registrars and medical students working at the surgery completing their GP Training, being mentored by our GP's. We are also a Military Veteran Support surgery and are part of the Green Impact Project, working towards a greener, sustainable way of working.
Job Details
We are seeking someone with experience of working within a customer-focussed setting who will work up to 23 hours per week Monday - Friday including late cover until 6:30pm (8pm Thursdays). Flexibility is a must with availability as overtime is required to cover staff absences on occasions. 6 months probationary period. Annual leave entitlement is 5 weeks (pro-rata) plus bank holidays.
Care Navigator/Administration/Prescriptions Clerk employer: The Orchard
The Orchard Surgery is an exceptional employer located on the Wirral, offering a supportive and collaborative work environment for its dedicated team. With a strong focus on employee growth, we provide opportunities for training and development, particularly for those interested in advancing their careers in healthcare. Our commitment to sustainability and community support, including being a Military Veteran Support surgery, makes us a unique and rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Administration/Prescriptions Clerk
✨Tip Number 1
Get to know the practice! Research The Orchard Surgery and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to care navigation and administration. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Network like a pro! Reach out to current or former employees of The Orchard Surgery on LinkedIn. They might share insights about the work culture and what the team is really looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants who apply directly through us.
We think you need these skills to ace Care Navigator/Administration/Prescriptions Clerk
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Care Navigator/Administrator/Prescription Clerk does. Familiarise yourself with the responsibilities listed in the job description so you can tailor your application to show how you fit the bill.
Show Your Experience:Highlight any previous experience you've had in customer-focused roles or healthcare settings. We want to see how your background aligns with the tasks you'll be handling, like managing medical records and processing prescriptions.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and enthusiasm for the role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at The Orchard
✨Know Your Stuff
Make sure you have a solid understanding of the practice procedures and protocols mentioned in the job description. Brush up on how to handle medical records, process prescriptions, and manage patient queries. This will show that you're not just interested in the role but also prepared for it.
✨Show Your Customer Focus
Since this role is all about dealing with patients, be ready to share examples from your past experiences where you've provided excellent customer service. Think about times when you navigated a difficult situation or went above and beyond for a patient or customer.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions related to administration and patient care. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how they support their staff, or what a typical day looks like. It shows you're genuinely interested in the role and the practice.
