Meeting and greeting patients, visitors and externalproviders, answering the telephone, booking appointments in our busy andfriendly practice.
Main duties of the job
Answering the telephoneand gaining as much information as possible from the caller in a friendlymanner, and dealing with any requests in an appropriate manner
Dealing with andactioning daily tasks on medical computer system
Booking ambulances whenrequested by a Patient
Sign for any parcels ordrug deliveries noting cold chain instructions.
Accepting remunerationfrom patients for services provided by doctors (e.g., medicals, signing offorms) and issuing of receipts and using the card payment machine
Ordering of stationeryincluding Death Certificates and prescriptions
Ordering of hearing aidbatteries
Photocopying and shredding
Effectively signpostingpatients to the most appropriate service for their needs
Completing and forwardingreferrals for the DHU Home Visiting Service
Assisting patients in afriendly and helpful manner assessing appointment requests
Receiving patients onarrival, booking in to their appointments with clinical staff and directingthem to consulting rooms
Assist patients withinformation about other services.
Deal with emergencycalls and home visits.
Utilising the EnhancedAccess appointments where appropriate
Arranging interpreterservices if required
Chaperone for the Doctorif requested to do so.
About us
We are a General Medical Practice with 5 part-time Partners, and 3 part-time Salaried GPs (5 female and 3 male) serving the population of Broughton Astley and the surrounding villages. We also have three Advanced Nurse Practitioners. We have two purpose built surgeries for the benefit of patients. The Broughton Astley Surgery was built in 1985 and substantially extended in 1994. The Ullesthorpe Surgery was built in 1991. Both Surgeries provide disabled access. We are a busy, friendly practice offering an excellent opportunity for the right candidate.
Job responsibilities
To assist the Reception Manager in theday-to-day organisation and smooth running of the Practice Reception ensuring thatan efficient reception is always maintained. A combination of reception/administrative duties.
Person Specification
Qualifications
- Experience desirable but not essential as full training will be provided.
- Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contact Details:
The Orchard Medical Practice Recruitment Team
