Team Leader - Creed Boutique - Covent Garden

About The House Of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About The Role

We are seeking a Team Leader for our Creed Boutique in Covent Garden, London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‑time role, 5 days, 37.5 hours per week.

Purpose of the Role

As the Team Leader in the luxury fragrance retail industry within our Covent Garden Boutique, your primary responsibility is to effectively manage the team to achieve all company and store Key Performance Indicators (KPIs). You will work closely with the Boutique Manager and Assistant Boutique Manager to drive business growth.

Line of Reporting

This role reports into the Assistant Boutique Manager.

Key Responsibilities

• Drive the team's performance to achieve company productivity targets and individual selling potential.
• Lead by example with exemplary selling skills.
• Encourage positive selling techniques and identify best practices within the team.
• Provide coaching to team members to enhance their individual selling abilities.
• Collaborate with the Boutique and Assistant Boutique Manager on team management and administrative tasks.
• Support and drive promotional activities throughout the year, ensuring the team are motivated, engaged, have excellent product knowledge and service skills relating to the specific activities.
• Efficiently manage testers and samples in the store.
• Ensure cleanliness/hygiene of counters through the team.
• Analyse sales figures and trends to identify potential areas of growth or concern for the brands.
• Provide feedback to Boutique & Assistant Boutique Manager on competitor activities, figures, possible suitable candidates, etc.

Team Management

• Motivate and lead the team, including seasonal staff, to achieve high levels of sales and customer service.
• Identify individual training needs and work with the Boutique & Assistant Boutique Manager to improve team members' performance.
• Keep the team informed and well‑versed in product knowledge, Boutique policies and procedures.
• Foster a positive and harmonious working environment through praise and positive leadership.
• Address non‑compliance with rules and regulations, utilizing KPIs to support expectations.

Skills / Experience Required

• Previous retail sales experience ideally in a luxury environment.
• Ability to demonstrate a successful track record in leading and motivating a team.
• High levels of attention to detail.
• Experience of dealing with clients/customers.
• Ability to demonstrate a creative flair and problem‑solving skills.
• Excellent communication skills both written and verbal.
• Proficient to use MS Office programs: Word, Excel, Outlook, PowerPoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share their knowledge.
• Able to demonstrate a pro‑active attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.
• To empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

Please note that these are not exhaustive lists.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

This role is based in the Creed Boutique in Covent Garden.

Benefits

• 32 days paid annual leave (pro rata for part‑time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards