At a Glance
- Tasks: Lead a passionate team in luxury fragrance retail and drive sales performance.
- Company: Join the prestigious House of Creed, known for artisan fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Shape the future of luxury retail while working with innovative products.
- Qualifications: Retail experience in luxury, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking a Team Leader for our new Creed Boutique in Manchester, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As the Team Leader in the luxury fragrance retail industry within our Covent Garden Boutique, your primary responsibility is to effectively manage the team to achieve all company and store Key Performance Indicators (KPIs). You will work closely with the Boutique Manager and Assistant Boutique Manager to drive business growth.
Line of Reporting
This role reports into the Assistant Boutique Manager.
Key responsibilities
- Drive the team's performance to achieve company productivity targets and individual selling potential.
- Lead by example with exemplary selling skills.
- Encourage positive selling techniques and identify best practices within the team.
- Provide coaching to team members to enhance their individual selling abilities.
- Collaborate with the Boutique and Assistant Boutique Manager on team management and administrative tasks.
- Support and drive promotional activities throughout the year, ensuring the team are motivated, engaged, have excellent product knowledge and service skills relating to the specific activities.
- Efficiently manage testers and samples in the store.
- Ensure cleanliness/hygiene of counters through the team.
- Analyse sales figures and trends to identify potential areas of growth or concern for the brands.
- Provide feedback to Boutique & Assistant Boutique Manager on competitor activities, figures, possible suitable candidates etc.
Team Management:
- Motivate and lead the team, including seasonal staff, to achieve high levels of sales and customer service.
- Identify individual training needs and work with the Boutique & Assistant Boutique Manager to improve team members' performance.
- Keep the team informed and well-versed in product knowledge, Boutique policies and procedures.
- Foster a positive and harmonious working environment through praise and positive leadership.
- Address non-compliance with rules and regulations, utilising KPIs to support expectations.
Skills/Experience Required
- Previous retail sales experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and motivating a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Ability to demonstrate a creative flair and problem-solving skills.
- Excellent communication skills both written and verbal.
- Proficient to use MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels of the business.
- Eager to learn and share their knowledge.
- Able to demonstrate a pro-active attitude and flexible approach.
- Excellent time management, organisation, and prioritising skills.
- To empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines.
Please note that these are not exhaustive lists.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in the Creed Boutique in Manchester.
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
Team Leader - Creed Boutique Manchester employer: The Orange Square Company
The House of Creed is an exceptional employer, offering a unique opportunity to be part of a luxury fragrance brand that values innovation and creativity. Located in the vibrant city of Manchester, our new boutique fosters a supportive work culture where team members are encouraged to grow professionally through extensive training and career development opportunities. With competitive benefits including a monthly commission structure, generous annual leave, and a clothing allowance, we are committed to providing a rewarding and fulfilling work environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Creed Boutique Manchester
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into the House of Creed's history, values, and product range. This will not only impress your interviewers but also show your genuine passion for luxury fragrances.
✨Tip Number 2
Practice your selling skills! Since this role is all about leading a team to achieve sales targets, be ready to demonstrate your exemplary selling techniques during the interview. Think of scenarios where you’ve motivated others or turned a sale around.
✨Tip Number 3
Show off your leadership style! Be prepared to discuss how you’ve successfully managed teams in the past. Share specific examples of how you’ve fostered a positive environment and driven performance – it’s all about motivating your team!
✨Tip Number 4
Don’t forget to ask questions! Interviews are a two-way street, so think of insightful questions about the boutique’s goals or team dynamics. This shows you’re not just interested in the role, but also in contributing to the team’s success.
We think you need these skills to ace Team Leader - Creed Boutique Manchester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury fragrances shine through! Share any experiences or stories that highlight your passion for the industry and how it aligns with our values at Creed.
Highlight Your Leadership Skills:As a Team Leader, we want to see your ability to motivate and inspire others. Use your application to showcase specific examples of how you've successfully led a team in the past, especially in retail or luxury environments.
Be Detail-Oriented:Attention to detail is key in our world of luxury. Make sure your application is free from typos and errors, and format it neatly. This reflects your professionalism and commitment to excellence, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at The Orange Square Company
✨Know Your Fragrances
Before the interview, make sure you familiarise yourself with the House of Creed's fragrance range. Understand the unique selling points of each scent and be ready to discuss your personal favourites. This shows your passion for luxury and your commitment to the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or motivated others. Highlight specific situations where you drove performance or improved sales. This will demonstrate your ability to manage and inspire a team effectively.
✨Emphasise Customer Experience
Think about how you can enhance customer interactions in a luxury retail environment. Be ready to share your thoughts on creating memorable experiences for clients and how you would train your team to deliver exceptional service.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be prepared to discuss how you would analyse sales figures and trends to identify growth opportunities. Showing that you can combine creativity with analytical skills will set you apart.
