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- Tasks: Deliver exceptional customer experiences and support daily operations in a luxury boutique.
- Company: Join The House of Creed, a globally recognised luxury fragrance brand.
- Benefits: Permanent position, competitive commission, styling allowance, and career progression opportunities.
- Why this job: Be part of a unique luxury retail experience in an iconic shopping destination.
- Qualifications: Experience in luxury retail and strong communication skills are essential.
- Other info: Dynamic team environment with ongoing training and development.
The predicted salary is between 28800 - 43200 £ per year.
Join The House of Creed at Bicester Village – A Unique Opportunity in Luxury Retail. The House of Creed is proud to announce its new boutique in Bicester Village, a renowned shopping destination in the beautiful Oxfordshire countryside. As we expand into this vibrant retail community, we are seeking a passionate individual to join our team and help bring our artisanal fragrances and rich legacy to life. This is a unique opportunity to be part of a globally recognised brand, dedicated to excellence, craftsmanship, and bespoke service. If you are enthusiastic about luxury retail, love storytelling, and are excited about working in an iconic destination like Bicester Village, we invite you to apply and become part of The House of Creed’s legacy.
Role Overview: The Luxury Sales & Operations Ambassador is a customer-facing role responsible for delivering an exceptional, elevated customer experience while supporting the smooth day-to-day operations of the Boutique. Acting as a key brand representative, the role combines expert fragrance knowledge, fragrance storytelling, and operational excellence, ensuring the Boutique consistently reflects the standards of a luxury fragrance house. This is a permanent Luxury Brand Ambassador position within the business. To support the opening of the new Boutique at Bicester Village, the successful candidate will undertake a 6-month assignment in the role of Luxury Sales & Operations Ambassador, carrying additional responsibility during the launch and initial trading phase for a period of 6 months.
Requirements: At the conclusion of the 6-month period, the role will be formally reviewed and may result in one of the following outcomes, subject to business requirements and individual performance:
- Revert to the permanent Luxury Brand Ambassador role
- Extension of the Sales & Operations assignment and responsibilities for a further defined period
- Confirmation of the Luxury Sales & Operations Ambassador role on a permanent basis
Key Responsibilities:
- Sales & Customer Experience: Deliver an outstanding, personalised customer experience in line with luxury service standards. Act as a brand ambassador, confidently communicating fragrance stories, ingredients, craftsmanship, and brand heritage. Drive sales through bespoke fragrance consultations and tailored customer recommendations. Build and maintain strong customer relationships to encourage loyalty and repeat visits. Support the achievement of Boutique sales targets and individual KPIs.
- Operational Excellence: Support daily Boutique operations, ensuring adherence to all operational policies and procedures. Assist with stock management, including goods-in processing, stock movements, and inventory accuracy. Maintain impeccable Boutique presentation standards across fixtures, displays, and fragrance testers. Support visual merchandising implementation in line with brand guidelines. Open, maintain, and close the cash till each workday following store expectations. Ensure compliance with health & safety, loss prevention, and operational controls.
Additional Responsibilities During The 6-Month Assignment:
- Support the operational setup and opening of the Bicester Village Boutique.
- Assist with stock intake, system setup, and opening activities.
- Support daily trading operations during the initial launch period.
- Assist with sales performance monitoring and operational organisation.
- Monitor and report any stock loss or damage in the Boutique or stockroom.
- Act as a key support to the Boutique Manager and Assistant Boutique Manager to ensure luxury service standards are embedded from opening.
- Work collaboratively with the wider Boutique team to create a refined and welcoming environment.
- Support opening and closing procedures where required.
- Assist with administrative tasks, including sales reporting and stock counts.
- Participate in ongoing training to develop product knowledge and service expertise.
Skills & Experience:
- Experience in luxury retail, premium beauty, fragrance, fashion, or hospitality.
- Strong interpersonal and communication skills with a passion for customer service.
- Proven ability to deliver confident, personalised sales experiences.
- High attention to detail and strong presentation standards.
- Ability to balance customer-facing responsibilities with operational tasks.
- Flexibility to work weekends and peak trading periods.
- Experience supporting store openings or retail operations.
- Proficient use of email, CRM systems, stock management systems and MS Office.
Personal Attributes:
- Polished, professional, and welcoming manner.
- Passionate about luxury, fragrance, and brand storytelling.
- Organised, proactive, and adaptable.
- Collaborative and supportive team player.
- Discreet and professional when handling customer information.
What We Offer:
- A permanent position within a luxury fragrance brand.
- A 6-month enhanced responsibility assignment supporting a new Boutique opening.
- Comprehensive training in luxury service and fragrance expertise.
- Career progression opportunities within Boutique and luxury retail and operations management.
- Styling allowance.
- Desirable Product allocation and access to Brand and Group discounts.
- Competitive Commission structure.
- Paid Birthday Day off.
Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: There are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Luxury Sales Operations Ambassador full time (6 month enhanced assignment) employer: The Orange Square Company
Contact Detail:
The Orange Square Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Sales Operations Ambassador full time (6 month enhanced assignment)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into The House of Creed's history, values, and products. This will not only impress the hiring team but also help you connect with their luxury ethos.
✨Tip Number 2
Practice your storytelling skills! As a Luxury Sales Operations Ambassador, you'll need to share fragrance stories with customers. Try rehearsing how you'd describe your favourite scent or a memorable customer experience.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend events at Bicester Village. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The House of Creed family.
We think you need these skills to ace Luxury Sales Operations Ambassador full time (6 month enhanced assignment)
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your enthusiasm for luxury retail shine through! Share why you love the world of fragrances and how you connect with the brand's story. We want to see that spark in your words!
Tailor Your Experience: Make sure to highlight any relevant experience you have in luxury retail or customer service. We’re looking for those standout moments where you delivered exceptional service or created memorable customer experiences. Tailor your CV and cover letter to reflect this!
Be Authentic: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you! Share your unique perspective on luxury and how you would contribute to our team at The House of Creed.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this exciting journey together!
How to prepare for a job interview at The Orange Square Company
✨Know Your Fragrance
Before the interview, dive deep into the world of fragrances. Familiarise yourself with The House of Creed's offerings, their unique ingredients, and the stories behind them. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to discuss specific examples from your past experiences where you delivered exceptional customer service. Highlight how you tailored your approach to meet individual customer needs, as this role is all about creating personalised experiences in luxury retail.
✨Dress to Impress
Since you're applying for a luxury brand, your appearance matters. Dress in a polished and professional manner that reflects the brand's image. This will demonstrate your understanding of luxury standards and your commitment to representing the brand well.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the brand's vision for the new boutique or how they define success in this role. This shows your enthusiasm and interest in contributing to the team’s goals.
