At a Glance
- Tasks: Engage customers with luxury fragrances and deliver exceptional service at Selfridges.
- Company: Join the prestigious House of Creed, a leader in luxury perfumes.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression opportunities.
- Other info: Diversity is celebrated; Mandarin speakers are highly encouraged to apply.
- Why this job: Be part of a luxury experience that redefines fragrance and customer engagement.
- Qualifications: Experience in luxury retail and a passion for beauty products are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The House Of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About The Role
We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Oxford Street London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences Desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fragrance or beauty products is a plus.
We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered a significant advantage to interact more effectively with our diverse customer base.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in Selfridges London W1
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
Luxury Fragrance Brand Ambassador — Prestige Retail employer: The Orange Square Company
The House of Creed is an exceptional employer that offers a unique opportunity to work in the heart of luxury retail at Selfridges Oxford Street, London. With a strong commitment to employee growth, we provide extensive training, career progression opportunities, and a vibrant work culture that celebrates diversity and innovation. Enjoy generous benefits including 32 days of paid annual leave, a competitive commission structure, and a clothing allowance, all while being part of a team that redefines luxury experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Fragrance Brand Ambassador — Prestige Retail
✨Tip Number 1
Get to know the House of Creed inside out! Dive deep into our fragrances, ingredients, and heritage. The more you know, the better you'll engage with customers and drive those sales.
✨Tip Number 2
Practice your storytelling skills! When you can share the unique features and benefits of our products in a captivating way, you'll not only meet but exceed those sales targets. Remember, it's all about creating that luxury experience!
✨Tip Number 3
Show off your passion for luxury! Whether it’s through your communication or how you present yourself, let your enthusiasm shine. Customers love connecting with someone who genuinely cares about the brand and its products.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luxury Fragrance Brand Ambassador — Prestige Retail
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury fragrances shine through! Share why you’re excited about the House of Creed and how you connect with our brand values.
Highlight Relevant Experience:Make sure to showcase any previous experience in luxury retail or customer service. We want to see how you've excelled in similar roles and how you can bring that expertise to our team.
Be Personable:Your written application should reflect your personality. Use a friendly tone and engage us with your storytelling skills, just like you would with customers on the shop floor!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure they get to the right people quickly.
How to prepare for a job interview at The Orange Square Company
✨Know Your Fragrances
Dive deep into the world of Creed's fragrances before your interview. Familiarise yourself with the key ingredients, scent profiles, and the brand's heritage. This knowledge will not only impress your interviewers but also show your genuine passion for the luxury fragrance industry.
✨Master the Art of Storytelling
As a Luxury Brand Ambassador, storytelling is crucial. Prepare to share engaging stories about how specific fragrances can evoke emotions or memories. Practice weaving in product features and benefits to create a compelling narrative that resonates with customers.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous experiences in luxury retail or customer-facing roles. Highlight specific instances where you went above and beyond to deliver exceptional service. This will demonstrate your commitment to creating memorable customer experiences, which is key for this role.
✨Dress the Part
Since you're applying for a luxury brand, your appearance matters. Dress elegantly and professionally for the interview to reflect the brand's prestige. This not only shows respect for the company but also gives a glimpse of how you would represent Creed in a retail environment.
