At a Glance
- Tasks: Engage customers with luxury fragrances and deliver exceptional service at Selfridges.
- Company: The House of Creed, a prestigious luxury perfume house.
- Benefits: 32 days annual leave, competitive commission, birthday off, and career progression.
- Other info: Diverse and inclusive workplace with opportunities for professional growth.
- Why this job: Join a team that redefines luxury and creates unforgettable customer experiences.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fragrances.
The predicted salary is between 30000 - 40000 £ per year.
About The House Of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About The Role
We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Oxford Street London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences Desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fragrance or beauty products is a plus.
We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered a significant advantage to interact more effectively with our diverse customer base.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in Selfridges London W1
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
Luxury Brand Ambassador - Full time - Selfridges Oxford Street London employer: The Orange Square Company
The House of Creed is an exceptional employer that offers a unique opportunity to work in the heart of luxury retail at Selfridges Oxford Street, London. With a strong commitment to employee growth, we provide extensive training and career development opportunities, alongside a competitive benefits package that includes generous annual leave, a monthly commission structure, and a clothing allowance. Our inclusive work culture celebrates diversity and innovation, ensuring that every team member can thrive while delivering unparalleled customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Brand Ambassador - Full time - Selfridges Oxford Street London
✨Tip Number 1
Get to know the House of Creed inside out! Dive deep into their fragrances, ingredients, and heritage. This knowledge will not only impress during interviews but also help you connect with customers if you land the role.
✨Tip Number 2
Show your passion for luxury retail! When chatting with potential employers, share your experiences and how you've gone above and beyond in previous roles. We want to see that drive to deliver exceptional customer experiences.
✨Tip Number 3
Practice your storytelling skills! Being able to effectively communicate the features and benefits of products can set you apart. Think about how you would engage a customer at the Creed counter and make it memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the House of Creed and ready to be part of our luxury experience.
We think you need these skills to ace Luxury Brand Ambassador - Full time - Selfridges Oxford Street London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the House of Creed and how you connect with our values. We want to see that spark!
Highlight Relevant Experience:Make sure to showcase any previous experience in luxury retail or customer service. We’re looking for those who can deliver exceptional experiences, so tell us about your successes in similar roles!
Be Authentic:Don’t be afraid to let your personality come through in your application. We value authenticity and want to know the real you. Share your unique story and what makes you a great fit for our team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Orange Square Company
✨Know Your Fragrances
Dive deep into the world of Creed's fragrances before your interview. Familiarise yourself with the key ingredients, the stories behind each scent, and what makes them unique. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in luxury retail. Think of specific examples where you exceeded targets or created memorable customer experiences. Use storytelling to illustrate how you can drive sales at Creed, as this role is all about engaging customers effectively.
✨Emphasise Customer Service Excellence
Be ready to share your approach to delivering exceptional customer service. Think of scenarios where you went above and beyond for a customer. Highlight your interpersonal skills and how they contribute to creating a luxurious experience that aligns with Creed's brand values.
✨Dress the Part
Since you're applying for a luxury brand ambassador role, your appearance matters. Dress elegantly and professionally for the interview to reflect the brand's image. This shows that you understand the importance of visual presentation and are ready to represent Creed in the best light.
