Team Leader - Harrods Knightsbridge in London

About the House of Creed

Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.

Purpose of the Role

We have an exciting opportunity to lead the team as Team Leader in Harrods, Knightsbridge.

The ideal candidate will be a results-driven, service-orientated strategic thinker who has substantial experience in, and passionate about, leading, managing and coaching their retail team to achieve sales targets whilst delivering the highest standards of luxury customer service. The role requires numerate and commercial expertise to plan and deliver key business objectives in this key retail account.

Line of Reporting

Reporting directly to the Account Manager, who will lead the Team Leader, Luxury Brand Ambassadors, and Stock Controller to ensure a seamless and exceptional customer experience.

Day to Day Key Responsibilities

Your duties will include but not be limited to the following:

Creating a Luxurious Customer Experience aligned to our renowned reputation:

• Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Leadership and Team Inspiration:

• Lead, coach, and inspire the team, fostering dedication, commitment, and passion in alignment with global guidelines.
• Provide regular team updates to ensure all are aligned, engaged and have the opportunity to share ideas.

Sales and KPI Achievement:

• Exceed sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.

Operational Excellence:

• Maintain operational excellence, driving sales and profitability, and collaboratively managing staffing budgets with the Account Manager.
• Ensuring the Account is well managed, aligned to our Visual Merchandising Guidelines and in good condition.

Clienteling Skills:

• Demonstrate strong clienteling skills, building a loyal customer network by driving CCT (Creed Clienteling Technology)and orchestrating client networking events.

Sales Planning and Review:

• Develop and implement a robust sales plan, setting financial targets and KPIs for the team.
• Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
• Propose initiatives to enhance business to the Account Manager.

Stock Management:

• Manage and review stock levels with the Stock Controller and proactively ensure accuracy aligned to potential business requirements.
• Stay informed about retail industry trends and competitor activities.

Safety and Compliance:

• Ensure timely processing of health, safety, legal, and security issues.

Talent Acquisition and Team Development

• Identify and interview candidates for vacancies, own the onboarding process to ensure new starters are set up for success.
• Conduct probationary reviews, employee personal development plans, and performance feedback sessions.
• Provide on the spot feedback to the team, providing guidance on their individual performance to support development and ensure coaching on specific requirements.
• Manage daily people matters, rotas/staffing levels and ensure education on on-counter technology.

Skills/Experience Required

We are seeking candidates with the following qualifications:

• Substantial retail sales management experience, preferably in a luxury environment.
• Experience in managing a retail location with a minimum £1million annual turnover.
• The ability to demonstrate an excellent track record in exceeding targets through high level of product knowledge and service skills.
• Proven success in leading, managing and developing a large team.

• Key stakeholder management including the ability to establish and maintain excellent business relationships and communication with the relevant Harrods management.

• High attention to detail and creative problem-solving skills.
• Influencing and motivational communication expertise.
• Extensive experience in client/customer interactions.
• Proficiency in MS Office programmes.

Key Personal Qualities

We are looking for individuals who:

• Are highly organised leaders and team players with effective communication skills.
• Are eager to learn and share knowledge.
• Demonstrate a positive, proactive and flexible approach.
• Exhibit excellent time management, organisational, and prioritising skills.
• Are committed to empowering their team to achieve high standards, goals and targets
• Immaculately presented and conduct themselves in a manner reflective of both the Creed and Harrods reputation.

Location:

This is based full-time in Harrods, Knightsbridge

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards