At a Glance
- Tasks: Engage customers with luxury fragrances and deliver exceptional service at Selfridges.
- Company: Join the prestigious House of Creed, a leader in artisan fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career development opportunities.
- Other info: Diverse team culture with opportunities for growth and innovation.
- Why this job: Be part of a luxury experience that goes beyond selling products.
- Qualifications: Experience in luxury retail and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking a Luxury Brand Ambassador for our Creed counter in Selfridges Oxford Street London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
Skills/Experiences desired
- Exceptional communication and interpersonal skills.
- Proven experience in luxury retail or a similar customer-facing role.
- Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
- Goal-oriented with a track record of meeting and exceeding sales targets.
- Ability to work effectively in a fast-paced environment.
- Flexibility to work weekends and holidays as needed.
- Passion for fragrance or beauty products is a plus.
We value diversity and encourage applicants from all backgrounds to apply. Mandarin language proficiency is highly beneficial and will be considered a significant advantage to interact more effectively with our diverse customer base.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
This role is based in Selfridges London W1
Benefits
- 32 days paid annual leave (pro rata for part time employees)
- Monthly competitive commission structure
- Extra day off for your birthday
- Product allocation with discounted rate
- Clothing allowance
- Contribution into company pension
- Career progression & Training
- Length of service rewards
Luxury Brand Ambassador - Full time - Selfridges Oxford Street London employer: The Orange Square Company
The House of Creed is an exceptional employer that offers a unique opportunity to work in the heart of luxury retail at Selfridges Oxford Street, London. With a strong commitment to employee growth, we provide extensive career development opportunities, a competitive commission structure, and a vibrant work culture that celebrates diversity and innovation. Join us to not only sell fragrances but to create memorable luxury experiences for our customers while enjoying generous benefits and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Brand Ambassador - Full time - Selfridges Oxford Street London
✨Tip Number 1
Get to know the House of Creed inside out! Dive deep into their fragrances, ingredients, and heritage. This knowledge will not only impress during interviews but also help you connect with customers if you land the role.
✨Tip Number 2
Show your passion for luxury retail! When you’re chatting with potential employers or networking, let your enthusiasm shine through. Share stories about your experiences in luxury environments and how you’ve gone above and beyond for customers.
✨Tip Number 3
Practice your sales pitch! Think about how you would engage a customer at the Creed counter. Role-play with friends or family to refine your storytelling skills about the products. This will help you stand out as a candidate who can drive sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the House of Creed team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Luxury Brand Ambassador - Full time - Selfridges Oxford Street London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury brands shine through! Share why you’re excited about the House of Creed and how you connect with our values. We want to see that spark in your words!
Highlight Relevant Experience:Make sure to showcase any previous experience in luxury retail or customer service. We’re looking for candidates who can demonstrate their ability to engage customers and drive sales, so don’t hold back on those achievements!
Tailor Your Application:Take a moment to customise your application for this specific role. Mention key responsibilities from the job description and explain how your skills align with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Orange Square Company
✨Know Your Fragrances
Dive deep into the world of Creed's fragrances before your interview. Familiarise yourself with the key ingredients, the stories behind each scent, and how they reflect the brand's heritage. This knowledge will not only impress but also show your genuine passion for the luxury products.
✨Master the Art of Storytelling
As a Luxury Brand Ambassador, storytelling is crucial. Prepare to share engaging narratives about the fragrances and how they can enhance a customer's experience. Think about how you can connect the product features to the emotions they evoke, making it relatable and memorable.
✨Showcase Your Sales Skills
Be ready to discuss your previous sales experiences and how you've exceeded targets in the past. Use specific examples that highlight your proactive customer engagement and ability to create memorable shopping experiences. This will demonstrate your capability to drive sales at Creed.
✨Emphasise Customer Service Excellence
Prepare to talk about your approach to delivering exceptional customer service. Think of instances where you've gone above and beyond for a customer, especially in a luxury retail setting. Highlighting your commitment to creating unforgettable experiences will resonate well with the interviewers.
