At a Glance
- Tasks: Lead a luxury retail team, delivering exceptional customer experiences and achieving sales targets.
- Company: Join Bottega Veneta, a brand inspired by Venice's rich cultural heritage.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression opportunities.
- Other info: Dynamic role with opportunities for personal development and a supportive team culture.
- Why this job: Be part of a prestigious brand and inspire a passionate team in a vibrant retail environment.
- Qualifications: Experience in retail management, preferably in luxury, with strong leadership and communication skills.
The predicted salary is between 25920 - 31680 £ per year.
About Bottega Veneta: The Bottega Veneta fragrance collection, inspired by the city of Venice and its history of cross-cultural encounter, weaves together essences from different corners of the globe, captivating the senses and transporting the imagination. Each fragrance reflects the artisanal heritage of the Veneto region.
Purpose of the Role: We have an exciting opportunity to lead the team as Team Leader in Bottega Veneta Selfridges W1. The ideal candidate will be a results-driven, service-orientated strategic thinker who has substantial experience in, and is passionate about, leading, managing and coaching their retail team to achieve sales targets whilst delivering the highest standards of luxury customer service. The role requires numerate and commercial expertise to plan and deliver key business objectives in this key retail account.
Line of Reporting: Reporting directly to the Retail Business Manager, who will lead the Team Leader, Luxury Brand Ambassadors, and Stock Controller to ensure a seamless and exceptional customer experience.
Day to Day Key Responsibilities: Your duties will include but not be limited to the following:
- Creating a Luxurious Customer Experience aligned to our renowned reputation: Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
- Leadership and Team Inspiration: Lead, coach, and inspire the team, fostering dedication, commitment, and passion in alignment with global guidelines. Provide regular team updates to ensure all are aligned, engaged and have the opportunity to share ideas.
- Sales and KPI Achievement: Exceed sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
- Operational Excellence: Maintain operational excellence, driving sales and profitability, and collaboratively managing staffing budgets with the Retail Business Manager. Ensuring the Account is well managed, aligned to our Visual Merchandising Guidelines and in good condition.
- Clienteling Skills: Demonstrate strong clienteling skills, building a loyal customer network by driving CCT (Creed Clienteling Technology) and orchestrating client networking events.
- Sales Planning and Review: Develop and implement a robust sales plan, setting financial targets and KPIs for the team. Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness. Propose initiatives to enhance business to the Retail Business Manager.
- Stock Management: Manage and review stock levels with the Stock Controller and proactively ensure accuracy aligned to potential business requirements. Stay informed about retail industry trends and competitor activities.
- Safety and Compliance: Ensure timely processing of health, safety, legal, and security issues.
- Talent Acquisition and Team Development: Identify and interview candidates for vacancies, own the onboarding process to ensure new starters are set up for success. Conduct probationary reviews, employee personal development plans, and performance feedback sessions. Provide on the spot feedback to the team, providing guidance on their individual performance to support development and ensure coaching on specific requirements. Manage daily people matters, rotas/staffing levels and ensure education on on-counter technology.
Skills/Experience Required: We are seeking candidates with the following qualifications:
- Substantial retail sales management experience, preferably in a luxury environment.
- Experience in managing a retail location with a minimum £1 million annual turnover.
- The ability to demonstrate an excellent track record in exceeding targets through high level of product knowledge and service skills.
- Proven success in leading, managing and developing a large team.
- Key stakeholder management including the ability to establish and maintain excellent business relationships and communication with the relevant Selfridges management.
- High attention to detail and creative problem-solving skills.
- Influencing and motivational communication expertise.
- Extensive experience in client/customer interactions.
- Proficiency in MS Office programmes.
Key Personal Qualities: We are looking for individuals who:
- Are highly organised leaders and team players with effective communication skills.
- Are eager to learn and share knowledge.
- Demonstrate a positive, proactive and flexible approach.
- Exhibit excellent time management, organisational, and prioritising skills.
- Are committed to empowering their team to achieve high standards, goals and targets.
- Immaculately presented and conduct themselves in a manner reflective of both the Bottega Veneta and Selfridges reputation.
Location: This is based full-time in Selfridges W1.
Why Bottega Veneta? Draws inspiration from the city of Venice and its rich history of cross‑cultural exchange. Blends rare essences sourced from different corners of the globe. Creates sensorial experiences that captivate the senses and spark imagination. Reflects the artisanal craftsmanship and heritage of the Veneto region.
Job Applicant Privacy Policy: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Orange Square Company. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). We are an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Benefits: 32 days paid annual leave (pro rata for part time employees), Monthly Competitive Commission Structure, Extra Day off for your Birthday, Product Allocation with discounted rate, Clothing Allowance, Contribution into company pension, Career progression & Training, Length of Service Rewards.
Bottega Veneta - Team Leader - Selfridges London W1 employer: The Orange Square Company
The House of Creed is an exceptional employer, offering a unique opportunity to work in the luxury fragrance sector at our new boutique in Canary Wharf. With a strong emphasis on employee growth, we provide comprehensive training, competitive commission structures, and generous benefits including 32 days of paid annual leave and a clothing allowance. Our vibrant work culture fosters collaboration and creativity, making it an ideal environment for those passionate about luxury and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Bottega Veneta - Team Leader - Selfridges London W1
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Orange Square Company!
We think you need these skills to ace Bottega Veneta - Team Leader - Selfridges London W1
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Orange Square Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Orange Square Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Orange Square Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Orange Square Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
