At a Glance
- Tasks: Support the Boutique Manager in delivering a luxurious customer experience and achieving sales targets.
- Company: Join the prestigious House of Creed, renowned for its fine craftsmanship in perfumery.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career progression opportunities.
- Other info: Dynamic team culture with a focus on professional development and creativity.
- Why this job: Be part of a luxury brand that values innovation, diversity, and personal growth.
- Qualifications: Previous retail management experience in a luxury environment is preferred.
The predicted salary is between 25000 - 31200 £ per year.
About the House of Creed: Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.
About the role: We are seeking an Assistant Boutique Manager for our new Creed Boutique in Canary Wharf opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role: This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Line of Reporting: This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.
Key responsibilities include but are not limited to:
- Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion.
- Liaise with our Retail Training Team to ensure all the team participate in relevant training courses.
- Achieve sales and KPI targets as directed by the Boutique Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability.
- Demonstrate strong clienteling skills and build a loyal customer network.
- Develop a strong sales plan, set financial targets and KPI’s for the team.
- Review performance data with the Boutique Manager to monitor and measure departmental productivity.
- Ensure sales targets are met and manage stock levels in line with sales forecasts.
- Support the Boutique Manager in monitoring stock shrinkage.
- Maintain awareness of market trends in the retail industry.
- Ensure health and safety, legal and security issues are processed in a timely manner.
- Collaborate with the Boutique Manager on talent acquisition and employee appraisals.
- Manage daily team related people matters and lead by example.
- Motivate and supervise the team through positive leadership.
Skills/Experience Required:
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities:
- Highly organised team player.
- Eager to learn and share knowledge.
- Pro-active attitude and flexible approach.
- Excellent time management and prioritising skills.
- Ability to work effectively to meet deadlines.
Why the House of Creed?
- Luxury Redefined: We offer an unparalleled luxury experience.
- Innovation: Be part of a team that thrives on pushing boundaries.
- Diversity and Inclusion: We celebrate differences and believe in fostering creativity.
- Career Development: There are plentiful opportunities for professional development.
Benefits:
- 32 days paid annual leave (pro rata for part time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & Training.
- Length of service rewards.
Assistant Boutique Manager - Creed Boutique Canary Wharf in London employer: The Orange Square Company
The House of Creed is an exceptional employer, offering a luxurious work environment in the heart of Canary Wharf, where employees are encouraged to thrive in their roles and contribute to a prestigious brand. With a strong focus on career development, competitive benefits including generous annual leave, commission structures, and a commitment to diversity and inclusion, Creed fosters a culture of innovation and excellence that empowers its team members to achieve their professional goals while delivering unparalleled customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager - Creed Boutique Canary Wharf in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
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✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Orange Square Company!
We think you need these skills to ace Assistant Boutique Manager - Creed Boutique Canary Wharf in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Orange Square Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Orange Square Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Orange Square Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Orange Square Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
