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- Tasks: Lead a luxury team, inspire excellence, and create unforgettable customer experiences.
- Company: Join The House of Creed, a prestigious luxury perfume brand.
- Benefits: Enjoy 32 days annual leave, competitive commission, and career growth opportunities.
- Why this job: Shape the future of luxury retail while working with exquisite fragrances.
- Qualifications: Retail management experience in luxury environments and strong leadership skills.
- Other info: Diverse and inclusive workplace with a focus on innovation and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Account Manager role at The Orange Square Company.
About The House Of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About The Role
We are seeking an Account Manager for our Creed counter in Selfridges, W1 London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‐time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Business Manager in the achievement of objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPIs for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager's absence.
Line of Reporting
This role reports into the Business Manager. Luxury Brand Ambassadors report into the Account Manager.
Key Responsibilities
- Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service.
- Achieve sales and KPI targets as directed by the Business Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team.
- Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events.
- Develop a strong sales plan, set financial targets and KPIs for the team with the Business Manager.
- Review performance data with the Business Manager to monitor and measure departmental productivity and goal achievement.
- Support the Business Manager in managing stock levels in line with sales forecasts and budgets.
- Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
- Motivate and supervise the team through a positive leadership style.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels of the business.
- Eager to learn and share their knowledge.
- Able to demonstrate a pro‐active attitude and flexible approach.
- Excellent time management, organisation, and prioritising skills.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience.
- Innovation: Be part of a team that thrives on pushing boundaries.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
- Career Development: There are plentiful opportunities for professional development and career growth.
Benefits
- 32 days paid annual leave (pro rata for part time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & Training.
- Length of service rewards.
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Account Manager - Selfridges W1 in London employer: The Orange Square Company
Contact Detail:
The Orange Square Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Selfridges W1 in London
✨Tip Number 1
Get to know the brand inside out! Research The House of Creed and their luxury offerings. This will help you connect with the interviewers and show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Attend events or reach out to current employees on LinkedIn. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to team management and customer service. This will showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Account Manager - Selfridges W1 in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! Share experiences that highlight your dedication to providing exceptional customer service and how you can contribute to the luxurious experience at The House of Creed.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant retail sales management experience and any achievements that align with the responsibilities mentioned in the job description. We want to see how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The House of Creed.
How to prepare for a job interview at The Orange Square Company
✨Know Your Brand Inside Out
Before the interview, dive deep into The House of Creed's history, values, and product range. Understanding their luxury positioning and unique selling points will help you articulate how you can contribute to maintaining their prestigious brand image.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching style and how you’ve driven performance to meet sales targets.
✨Demonstrate Clienteling Expertise
Be ready to discuss your approach to building customer relationships. Share specific strategies you've used to create loyal customer networks and how you plan to implement similar tactics at the Creed counter in Selfridges.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you would set and achieve these targets, and bring along any data or reports that showcase your previous successes in meeting KPIs.