Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a luxury team to create unforgettable customer experiences and drive sales.
- Company: Join the prestigious House of Creed, known for artisan fragrances.
- Benefits: Enjoy 32 days annual leave, competitive commission, and a clothing allowance.
- Why this job: Be part of a dynamic team that redefines luxury and innovation.
- Qualifications: Retail management experience in luxury environments and strong leadership skills.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Account Manager role at The Orange Square Company.
About The House Of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About The Role
We are seeking an Account Manager for our Creed counter in Selfridges, W1 London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full‑time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Business Manager in the achievement of objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand’s prestige and delivering an unparalleled customer experience. The role drives success in KPI’s for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager’s absence.
Line of Reporting
This role reports into the Business Manager. Luxury Brand Ambassadors report into the Account Manager.
Key Responsibilities
- Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion.
- Liaise with our Retail Training Team to ensure all the team participate in relevant training courses.
- Achieve sales and KPI targets as directed by the Business Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability.
- Demonstrate strong clienteling skills – build a loyal customer network.
- Develop a strong sales plan, set financial targets and KPI’s for the team.
- Review performance data with the Business Manager to monitor and measure departmental productivity.
- Support the Business Manager in managing stock levels in line with sales forecasts and budgets.
- Collaborate with the Business Manager to conduct probationary reviews and employee appraisals.
- Motivate and supervise the team through a positive leadership style.
- Manage situations that require attention, i.e. personal grooming, punctuality, poor attendance.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, Powerpoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels.
- Eager to learn and share knowledge.
- Pro‑active attitude and flexible approach.
- Excellent time management, organisation, and prioritising skills.
- Ability to work effectively to meet deadlines.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience.
- Innovation: Be part of a team that thrives on pushing boundaries.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
- Career Development: There are plentiful opportunities for professional development.
Benefits
- 32 days paid annual leave (pro rata for part time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & Training.
- Length of service rewards.
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Account Manager - Selfridges W1 employer: The Orange Square Company
Contact Detail:
The Orange Square Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Selfridges W1
✨Tip Number 1
Get to know the brand inside out! Research The House of Creed and its luxury offerings. When you walk into that interview, you want to show that you’re not just another candidate but someone who truly understands and appreciates what they stand for.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to luxury retail. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous experience in retail management and how it aligns with the role. Use specific examples that highlight your leadership skills and ability to drive sales – this is your time to shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager - Selfridges W1
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury shine through! Share experiences that highlight your dedication to providing exceptional customer service and how you can contribute to the luxurious experience at The House of Creed.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant retail management experience and any specific achievements that align with the responsibilities mentioned in the job description. We want to see how you can make a difference!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and how you fit into our team at Selfridges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Orange Square Company
✨Know Your Brand
Before the interview, dive deep into The House of Creed's history, values, and product range. Understanding their luxury ethos and what sets them apart will help you articulate how you can contribute to their mission.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your coaching style and how it aligns with creating a luxurious customer experience.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've achieved or exceeded targets in previous roles, and think about how you would approach setting and meeting KPIs at The House of Creed.
✨Clienteling is Key
Demonstrate your understanding of clienteling by sharing strategies you've used to build customer loyalty. Discuss how you would plan and execute networking events to enhance the brand's presence and customer relationships in Selfridges.