At a Glance
- Tasks: Support employees by resolving tech challenges and improving system efficiency.
- Company: Join The Opus Group, a leading network of innovative marketing agencies.
- Benefits: Enjoy health insurance, hybrid work options, and extended bank holidays.
- Other info: Diverse and inclusive workplace with growth opportunities.
- Why this job: Make a real impact while collaborating with a dynamic IT team.
- Qualifications: 5 years of support experience and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Operations Support Technician is responsible for resolving the day-to-day technology challenges that prevent employees from serving our customers. In addition to providing excellent customer service skills, triage, follow through, and timely problem resolution, Operations Support Technicians are responsible for reducing the amount of trouble tickets in the organization over time. This is achieved through root cause analysis, automation, implementation/configuration of tools, and a deep understanding of systems and cause/effect.
Through collaboration with the other IT team members (Business Systems Analysts, Security & Compliance, Infrastructure, and IT Management), the Operations Support Technicians are responsible for analysis of existing desktop tools, requirements gathering, selection, implementation, configuration, and roll out. This includes, but is not limited to, system deployment, antivirus, server and network configuration management, asset management, system monitoring, patch management, and the ticketing system.
YOU SHOULD HAVE
- At least 5 years in providing Support
- Effective written, verbal communication, and collaboration skills
- Proficient listener, capable of translating requests into actionable tasks
- Excellent troubleshooting and problem-solving skills
- Awareness of Information Security best practices
- Demonstrated knowledge of a broad range of hardware and software
ESSENTIAL RESPONSIBILITIES
- Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
- Understanding of MS Windows and Mac operating systems
- Knowledge of – and ability to troubleshoot – a wide variety of software systems, locally installed, client/server, and cloud based
- Partner with agency employees to help them become more efficient with our selection of technology tools
- Present a professional image as a representative of the company
- Establish and maintain effective professional working relationships with co-workers, and every level of management
- Create and update end-user documentation, as needed
- Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc.
WHAT YOU CAN EXPECT IN RETURN
- Full time position
- Opportunities for growth and development
- Health & dental insurance options
- London Bridge office with rooftop working and social spaces
- Hybrid/remote working flexibility
- Extended Bank holiday weekends in May and August
- Christmas and New Year period office closure
Physical Requirements:
Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.
Operations Support Technician in London employer: The Opus Group
The Opus Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where strategic thinking meets hands-on execution. With a focus on enhancing the employee experience in vibrant locations like Reading and London, employees benefit from comprehensive support in talent management and organisational development, alongside global HR initiatives tailored to local needs. Join us to be part of a collaborative team that values compliance and innovation, ensuring a rewarding career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Opus Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Opus Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Opus Group!
✨Direct Apply to The Opus Group
Let's not forget to apply directly through the The Opus Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operations Support Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Opus Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Opus Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Opus Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
