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- Tasks: Manage client projects from start to finish, ensuring quality and timely delivery.
- Company: Join Optimal Maintenance & Construction, a fast-growing property solutions company in the UK and Dubai.
- Benefits: Enjoy competitive salary, uncapped bonuses, private gym access, and career progression opportunities.
- Why this job: Be part of a high-performance culture that values innovation, teamwork, and personal growth.
- Qualifications: Experience in construction or refurbishment, excellent communication skills, and a proactive mindset required.
- Other info: Opportunity to work in a dynamic environment with potential for international career growth.
The predicted salary is between 28000 - 36000 £ per year.
JOB TITLE: Client Project Manager
LOCATION: SW8 4AL, London
TERMS: Full-time, Permanent
SALARY: £32,000 – £40,000 (Basic) + Uncapped Bonus
HOURS: Monday – Friday, 8:00am – 5:00pm
WHY JOIN OPTIMAL?
Optimal Maintenance & Construction is a high-growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first-class customer service.
We are a results-focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast-paced, target-driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results— we want to hear from you!
BENEFITS:
- Competitive base salary with uncapped bonus scheme
- Profit-Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
- High-Performance, collaborative culture
THE ROLE:
The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.
This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.
KEY RESPONSIBILITIES:
Client Acquisition & Growth
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
Quoting & Estimating
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step-by-step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
Job Booking & Delivery
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
Project Oversight & Client Reporting
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and escalate where necessary
- Provide job summaries and updates to clients as required
Invoicing & Payment Collection
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
Performance Management
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
*** Please note that this list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required. ***
WHAT WE ARE LOOKING FOR:
- Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
- Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.
- Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.
- Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
- Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
- Tech-Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
- Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
- Ownership Mentality: A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.
WHAT WE OFFER:
- Competitive salary with uncapped performance-based bonuses
- Profit-sharing scheme
- Private gym access
- Career progression, including opportunities to join our Dubai team
- Collaborative and supportive culture that rewards performance
- Pension scheme and 20 days annual leave + bank holidays
ABOUT US:
Optimal Maintenance & Construction is part of the Optimal Group, a fast-growing, multi-division property solutions company offering end-to-end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients.
Our culture is built on performance, accountability, and results, underpinned by values of:
Teamwork – Respect – Trust – Innovation – Expertise – Performance
HOW TO APPLY:
Ready to join a company where your performance drives your success?
Apply today by submitting your CV and a cover letter outlining why you’re the right fit for this role.
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Client Project Manager / Refurbishment & Maintenance employer: The Optimal Group
Contact Detail:
The Optimal Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Project Manager / Refurbishment & Maintenance
✨Tip Number 1
Network within the construction and refurbishment industry. Attend local events, join relevant online forums, and connect with professionals on LinkedIn. Building relationships can lead to referrals and insights about job openings.
✨Tip Number 2
Familiarise yourself with CRM systems and project management tools commonly used in the industry. Being tech-savvy will not only help you stand out but also demonstrate your readiness to hit the ground running in a fast-paced environment.
✨Tip Number 3
Showcase your understanding of client management by preparing examples of how you've successfully built and maintained client relationships in previous roles. This will highlight your ability to drive revenue and ensure client satisfaction.
✨Tip Number 4
Research Optimal Maintenance & Construction thoroughly. Understand their mission, values, and recent projects. Tailoring your conversations during interviews to reflect this knowledge will demonstrate your genuine interest in the company.
We think you need these skills to ace Client Project Manager / Refurbishment & Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in construction and refurbishment. Focus on roles that demonstrate your project management skills, client relationship management, and any achievements related to revenue growth or successful project delivery.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate why you are the right fit for the Client Project Manager role. Mention specific experiences that align with the key responsibilities outlined in the job description, such as client acquisition, quoting, and project oversight.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your documents well to demonstrate your organisational skills.
Highlight Your Tech Savviness: Mention your familiarity with CRM systems and other relevant technologies in your CV and cover letter. This will show that you are tech-savvy and can efficiently manage workflows, which is essential for the position.
How to prepare for a job interview at The Optimal Group
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the construction and refurbishment industry. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will show that you have the relevant experience and can hit the ground running.
✨Highlight Your Communication Skills
As a Client Project Manager, you'll need to communicate effectively with clients, suppliers, and team members. During the interview, provide examples of how you've successfully managed client relationships or resolved conflicts in the past. This will illustrate your ability to maintain strong professional connections.
✨Demonstrate Your Organisational Skills
The role requires juggling multiple projects and schedules. Prepare to discuss your methods for staying organised and managing your time effectively. You might want to share specific tools or techniques you use to keep track of tasks and deadlines.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to project management, such as dealing with tight deadlines or unexpected issues. Think through potential scenarios and formulate your responses in advance to showcase your problem-solving skills and calmness under pressure.
