At a Glance
- Tasks: Manage client projects from start to finish, ensuring quality and timely delivery.
- Company: Dynamic property maintenance company with a focus on growth and collaboration.
- Benefits: Competitive salary, uncapped bonuses, profit-sharing, and private gym access.
- Other info: Exciting career progression opportunities in the UK and Dubai.
- Why this job: Join a high-performance team and make a real impact in property refurbishment.
- Qualifications: 2+ years in property maintenance, CRM experience, and strong communication skills.
The predicted salary is between 35000 - 41000 £ per year.
The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.
This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position.
You'll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.
Key Responsibilities
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
- Client Acquisition & Growth
- Identify and win new clients through outbound engagement, referrals, and networking
- Convert inbound leads into retained accounts with ongoing project pipelines
- Build and maintain strong relationships to increase repeat business
- Track and report on client revenue performance
- Quoting & Estimating
- Attend site visits or coordinate engineer attendance for quote scoping
- Write and issue clear, itemised, step-by-step quotes using CRM system
- Liaise with suppliers and subcontractors to ensure cost competitiveness
- Follow up on outstanding quotes to improve conversion rates
- Job Booking & Delivery
- Schedule jobs in the CRM ensuring correct trade, geography, and availability
- Issue clear work orders to engineers or supply chain with all necessary info
- Coordinate materials, access arrangements, and client communications
- Monitor progress, track status, and ensure jobs are completed to a high standard
- Project Oversight & Client Reporting
- Act as single point of contact for the client throughout the job lifecycle
- Conduct quality checks (photos, feedback, completion verification)
- Resolve issues proactively and escape where necessary
- Provide job summaries and updates to clients as required
- Invoicing & Payment Collection
- Ensure jobs are invoiced within 24 hours of completion
- Chase client payments and resolve billing queries
- Track project profitability and payment cycles
- Performance Management
- Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
- Participate in daily stand-ups and report performance metrics
- Continuously seek ways to improve speed, accuracy, and customer experience
Requirements
- 2+ years of experience in property maintenance and refurbishment
- Experience working with CRM tools and job tracking systems
- Proficiency with Microsoft Office tools
- Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement
- Experience coordinating with clients, engineers, suppliers, and subcontractors
- Eligibility to work in the UK
- A degree in any field is a plus
- Availability to work some weekends is a plus
Benefits
- Competitive base salary with uncapped bonus scheme
- Profit-Sharing scheme
- 20 Days Annual Leave + Bank Holidays
- Private gym access
- Career progression (UK & Dubai)
- Company events & incentives
- Pension scheme
- High-Performance, collaborative culture
- #J-18808-Ljbffr
Client Project Manager - Property Maintenance & Refurbishment - Battersea employer: The Optimal Group
The Optimal Group is an exceptional employer that fosters a dynamic work culture in London, where ambition and innovation are celebrated. With competitive salaries, uncapped bonuses, and a range of benefits including profit-sharing and private gym access, employees are encouraged to thrive both personally and professionally. The company prioritises career progression, offering unique opportunities for growth not only in the UK but also in Dubai, making it an attractive choice for those seeking meaningful and rewarding employment.
