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For Companies At a Glance
- Tasks: Coordinate IT projects and provide top-notch technical support to clients.
- Company: Leading tech company in Stratford, London, focused on bespoke IT solutions.
- Benefits: Competitive salary, professional development, and a collaborative team environment.
- Why this job: Join a dynamic team and make a real impact on innovative IT projects.
- Qualifications: Experience in IT support or project coordination with strong communication skills.
- Other info: Great opportunity for career growth in a fast-paced tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support.
Responsibilities
- Coordinating IT projects and ensuring effective communication between stakeholders
- Acting as a liaison between the development team and clients, managing change requests and resolving system errors
- Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures
- Working closely with the server hosting company to manage support requirements and technical issues
- Overseeing new IT projects, ensuring deadlines and objectives are consistently met
- Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues
- Supporting the IT Director in scoping new projects and attending client meetings
- Delivering client training on IT systems to ensure users are well-equipped
- Producing comprehensive system manuals and documentation for both clients and internal teams
- Maintaining clear, professional communication with clients, addressing queries and concerns effectively
- Contributing to the continuous improvement of IT support processes and overall operational efficiency
Qualifications
- Previous experience in IT support, project coordination, or a related role
- Strong understanding of IT systems, software, and troubleshooting methodologies
- Excellent communication and interpersonal skills for client and stakeholder liaison
- Ability to manage multiple projects simultaneously with strong organisational skills
- Experience working with server hosting companies and an understanding of hosting-related support requirements
- Knowledge of IT project management methodologies and tools is advantageous
- Familiarity with programming and web development concepts
- Proven ability to produce clear and concise system manuals and documentation
- Strong problem-solving skills with a proactive approach to issue resolution
- A collaborative team player who can also work independently when needed
Work Permissions
You must have the right to work in the United Kingdom.
About the Company
A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.
Benefits
- Competitive salary and benefits package
- Opportunity to work on innovative IT projects within a dynamic and collaborative team
- Access to professional development and training opportunities to enhance your career
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IT Support & Project Coordinator employer: THE OPPORTUNITY HUB UK LTD
Contact Detail:
THE OPPORTUNITY HUB UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support & Project Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their IT systems and be ready to discuss how your skills can help improve their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an IT Support & Project Coordinator, you'll need to liaise effectively with clients and stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support & Project Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and project coordination. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with clients and stakeholders, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or how you present your experiences, let us see your interpersonal flair!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THE OPPORTUNITY HUB UK LTD
✨Know Your IT Stuff
Brush up on your knowledge of IT systems and troubleshooting methodologies. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This will show that you’re not just familiar with the concepts but can apply them effectively.
✨Master the Art of Communication
Since this role involves liaising between clients and the development team, practice articulating complex technical information in a way that's easy for non-technical stakeholders to understand. Prepare examples of how you've successfully communicated in previous roles.
✨Project Coordination is Key
Familiarise yourself with project management methodologies and tools. Be prepared to discuss how you've managed multiple projects simultaneously and ensured deadlines were met. Highlight any experience you have with coordinating teams and resources.
✨Show Your Problem-Solving Skills
Think of specific instances where you've encountered challenges in IT support or project coordination. Be ready to explain your thought process and the steps you took to resolve these issues. This will demonstrate your proactive approach and ability to think on your feet.
