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For Companies At a Glance
- Tasks: Conduct thorough vetting and assessments for new advisers in a fast-paced environment.
- Company: Join The Openwork Partnership, a dynamic and growing business with a supportive culture.
- Benefits: Up to £28,000 salary, bonus scheme, 27 days holiday, and flexible benefits.
- Why this job: Make a real impact by ensuring the right people join our network.
- Qualifications: Strong customer service skills and experience in a multi-functional role.
- Other info: Be part of a top-rated company that values your growth and individuality.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Join to apply for the Vetting Services Caseworker role at The Openwork Partnership.
The Vetting Services team at The Openwork Partnership plays a vital role in ensuring individuals, appointed to our network are appropriately vetted. From credit and DBS checks to references, we manage the full adviser journey – from recruitment through to contract end. As we continue to grow, we\’re looking for detail-oriented caseworkers to join our dynamic team and support our expansion plans.
Hybrid, based 2 days a week in our Swindon office.
Base pay range
This range is provided by The Openwork Partnership. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Benefits
- Salary – up to £28,000
- Bonus scheme – on target bonus – 7.5%
- Pension scheme – contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Death in service – 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Responsibilities
- Due diligence and a ‘fit and proper’ assessment of Adviser, Principal, AR (Appointed Representative), IAR and Employee applications and appointments, meeting regulatory and Openwork standards.
- Pro-active coordination of the joining experience.
- Written and verbal technical recruitment advice for, and relating to, prospective ARs, balancing service, regulatory safety and sound commercials.
- Adherence to Openwork recruitment standards and Non-Openwork Business Interests (NOBI).
- Referring and quality recording of the outcomes for applications not meeting Openwork recruitment standards or NOBI.
- FCA authorisation submission, responding to requests for further information as required.
- Accurate and timely operational MI and records.
- Undertaking regular procedural reviews to ensure up to date and fit for purpose.
- Quality checking including recruitment decisions, file quality and system inputs.
- Supporting team administration and wider team tasks as required.
- Good quality documentation, clearly and concisely supporting decisions.
- Managing day to day workflow, changing priorities and tasks, providing support across teams, projects and initiatives.
What you will need to succeed
- Strong customer service experience with the ability to work in a fast paced environment.
- Experience of operating in a busy and demanding multi-functional role.
- Adviser and AR Approval Licences and the ability to coordinate the appointment of large businesses / acquisitions.
- Good written and verbal communication.
- Uses technical knowledge to find solutions to problems.
- Organisation, managing tasks with conflicting priorities and achieving deadlines.
- Excellent working knowledge of internal systems and Microsoft Office package.
- Strong customer service and relationship management and the ability to quickly establish credibility at all levels.
Why us?
We\’re a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We\’re investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2021. The Openwork Partnership values and respects individuality and we are committed to building an inclusive culture and environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
On top of offering a modern workplace with bags of development opportunities, we also offer a highly attractive benefits package to reward you for your hard work. This includes a competitive base salary, an industry-leading annual bonus, enhanced pension, critical illness cover, income protection and a range of other flexible benefits.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
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Vetting Services Caseworker employer: The Openwork Partnership
Contact Detail:
The Openwork Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vetting Services Caseworker
✨Tip Number 1
Network like a pro! Reach out to current employees at The Openwork Partnership on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Vetting Services team. Brush up on your knowledge about regulatory standards and how they impact the recruitment process. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve had to manage conflicting priorities or solve problems. We want to see how you handle pressure and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our dynamic team.
We think you need these skills to ace Vetting Services Caseworker
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vetting Services Caseworker role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you fit into our dynamic team!
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well. This will give us a taste of how you communicate in a professional setting.
Highlight Your Organisational Skills: We’re looking for detail-oriented individuals, so don’t shy away from showcasing your organisational abilities. Mention any experiences where you successfully managed multiple tasks or conflicting priorities. This will help us see how you can handle the fast-paced environment at Openwork.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Openwork Partnership
✨Know Your Stuff
Make sure you understand the vetting process and the importance of due diligence in recruitment. Brush up on relevant regulations and standards that The Openwork Partnership adheres to, as this will show your commitment and knowledge during the interview.
✨Showcase Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples of how you've successfully managed client relationships or resolved issues in a fast-paced environment. This will demonstrate your ability to handle the demands of the position.
✨Be Organised
The role requires managing conflicting priorities and tasks. Bring a few examples of how you've effectively organised your workload in previous roles. This will highlight your organisational skills and ability to meet deadlines.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely, both verbally and in writing. Since good communication is essential for this position, consider preparing a brief summary of your experience and how it aligns with the job requirements to share during the interview.
