At a Glance
- Tasks: Provide top-notch technical support and guidance on Openwork policies.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Hybrid role in Swindon with opportunities for professional growth and volunteering.
- Why this job: Make a real impact by supporting partners and advisers in a dynamic environment.
- Qualifications: Experience in financial services and strong problem-solving skills are essential.
The predicted salary is between 28800 - 28800 £ per year.
Providing technical support and guidance on Openwork policies and procedures. Supporting Partners, Advisers, and internal teams, ensuring T&C processes, licensing, and financial monitoring activities are completed accurately and on time.
Maintain accurate and up-to-date T&C records, including licensing and competency data. Produce regular and ad hoc reports (MI) on T&C activity. Support the annual review of KPIs and provide recommendations for improvements. Monitor and communicate results from T&C projects and activities. Play an active role in T&C-related projects. Coordinate financial monitoring activity, including scheduling annual and ongoing reviews. Ensure all assessments are completed in line with FCA and Openwork standards. Assess financial soundness of Partners, Shareholders, and Advisers. Maintain clear, concise records to support decision-making. Complete reviews within agreed timelines and SLAs. Approve risk assessments and make decisions on complex cases. Provide recommendations to the Financial Monitoring Risk Group and act as Secretary. Complete and review Financial Monitoring Questionnaires (FMQs) and credit checks. Maintain control documents and risk review records. Deliver training to new and existing team members. Manage quality control checks, report findings, and highlight trends or issues. Identify system or process improvements, particularly within Insight. Work closely with stakeholders, including SQRMs, QRMs, and supervisors. Keep T&C frameworks and documentation up to date and communicate changes clearly. Ensure all data is handled in line with GDPR requirements. Support regulatory reporting (e.g. RMAR). Work with external bodies (e.g. CII) to support data sharing and CPD tracking.
Experience:
- Experience in financial services
- Good understanding of financial products, licensing, credit checks and Companies House is beneficial
- Strong customer focus and ability to improve processes
- Excellent problem-solving and decision-making skills
- Strong communication and relationship-building skills
- Ability to manage workloads, deadlines, and conflicting priorities
- Experience working with MI, including analysis of trends and root causes
- Comfortable working in a fast-paced, target-driven environment
This is a hybrid role based in Swindon 3 days per week.
Salary: £28,800
Bonus scheme: on target bonus – 7.5%
Pension scheme: contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Benefits:
- Critical illness cover
- Income protection – 1x salary
- Death in service – 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- Up to 3 working days per year of paid time to participate in volunteering activities
- Private medical insurance, dental insurance and other flexible benefits
T&C Senior Technical Support in Swindon employer: The Openwork Partnership
Openwork is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid work model in the vibrant town of Swindon. With a comprehensive benefits package including a competitive salary, generous holiday allowance, and opportunities for volunteering, we foster a supportive work culture that encourages collaboration and innovation. Join us to be part of a dynamic team where your contributions are valued and you can thrive in your career within the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land T&C Senior Technical Support in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Openwork or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of T&C processes and financial monitoring. We want to see that you can talk the talk and walk the walk when it comes to technical support.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in the past, especially in fast-paced environments. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace T&C Senior Technical Support in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial services and technical support. We want to see how your skills align with the T&C processes and licensing requirements mentioned in the job description.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex cases or improved processes in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and achievements. Remember, we’re looking for someone who can maintain clear records and communicate effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at The Openwork Partnership
✨Know Your Stuff
Make sure you brush up on Openwork policies and procedures. Familiarise yourself with the technical aspects of T&C processes, licensing, and financial monitoring. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex cases or improved processes in your previous roles. This is key for demonstrating your decision-making abilities and how you can contribute to the team’s success.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Strong communication skills are essential for this role, so be ready to explain your ideas and recommendations effectively during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life situations, especially around financial monitoring and risk assessments. Think through potential scenarios beforehand and how you would approach them to impress your interviewers.
