At a Glance
- Tasks: Lead strategy for FCA compliance and enhance customer experiences.
- Company: The Openwork Partnership, committed to inclusivity and personal growth.
- Benefits: Hybrid work model, personal development opportunities, and a supportive culture.
- Other info: Join a team that values your growth and fosters a customer-centric approach.
- Why this job: Shape customer outcomes and drive compliance in a dynamic financial environment.
- Qualifications: Strong understanding of FCA regulations and experience in Financial Services.
The predicted salary is between 60000 - 80000 £ per year.
The Openwork Partnership is looking for a Head of Customer Outcomes to lead the strategy ensuring compliance with FCA Consumer Duty, delivering excellent customer experiences throughout the journey.
This is a hybrid role based in Swindon.
With a strong understanding of FCA regulation and experience in Financial Services, you will manage risks, provide governance, and challenge product propositions while cultivating a customer-centric culture across the business.
Our commitment to inclusivity and personal development ensures you can thrive both personally and professionally.
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We think you need these skills to ace Head of Customer Outcomes — FCA Compliance in Swindon
FCA Regulation Knowledge
Financial Services Experience
Risk Management
Governance
Product Proposition Evaluation
Customer-Centric Culture Development
Strategy Development
