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- Tasks: Provide top-notch support for desktop and application issues while delighting users.
- Company: Dynamic financial services firm in Swindon with a focus on customer service.
- Benefits: Salary up to £29,000, pension matching, and flexible holidays.
- Why this job: Kickstart your career in IT with comprehensive training and real-world experience.
- Qualifications: Strong customer service skills and technical knowledge of O365 and Microsoft systems.
- Other info: Join a vibrant team and grow your career in a supportive environment.
The predicted salary is between 21600 - 34800 £ per year.
A dynamic financial services firm in Swindon is seeking an IT Service Desk Analyst to provide exceptional support for desktop and application issues. The ideal candidate will have a strong customer service ethos and technical skills in O365 and Microsoft operating systems.
This entry-level role includes comprehensive training and offers a salary of up to £29,000 along with various benefits including pension matching and flexible holidays.
Entry-Level IT Service Desk Analyst: Solve Tech & Delight Users in Swindon employer: The Openwork Partnership
Contact Detail:
The Openwork Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level IT Service Desk Analyst: Solve Tech & Delight Users in Swindon
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that entry-level IT Service Desk Analyst role.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. We want you to feel confident and ready to showcase your customer service ethos and technical skills when you get that interview call.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your experience with O365 and Microsoft operating systems. We want to see how you can solve tech issues and delight users right from the get-go!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the minds of the hiring team. We’re rooting for you to stand out in the crowd!
We think you need these skills to ace Entry-Level IT Service Desk Analyst: Solve Tech & Delight Users in Swindon
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can delight users and solve their tech issues with a smile!
Be Specific About Your Tech Skills: Mention your familiarity with O365 and Microsoft operating systems clearly. We’re looking for candidates who can hit the ground running, so don’t be shy about showcasing your technical know-how!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to what we’re looking for in an IT Service Desk Analyst.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team!
How to prepare for a job interview at The Openwork Partnership
✨Know Your Tech Basics
Brush up on your knowledge of O365 and Microsoft operating systems. Be ready to discuss common issues users face and how you would resolve them. This shows that you’re not just a techie but also someone who can think on their feet.
✨Show Off Your Customer Service Skills
Since this role is all about delighting users, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what you did to ensure user satisfaction.
✨Research the Company Culture
Dive into the company’s values and culture. Understanding what they stand for will help you tailor your answers and show that you’re a good fit. Plus, it’ll give you some great talking points during the interview!
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process or how success is measured in the role. It shows your enthusiasm and interest in the position.
