Overview
This role sits at the heart of our Technology function, leading the delivery of high-quality IT services across areas such as DevOps, IT Support, and IT Training & Quality. You’ll drive continuous improvement and change, ensuring services are efficient, scalable, and aligned to business needs, while partnering with senior stakeholders to shape and deliver a customer-focused technology offering. Alongside this, you’ll play a key role in leading the people agenda, supporting workforce planning, talent development and engagement, as well as ensuring robust governance, reporting and operational delivery across the function, stepping in for the Director of Operations & IT where required. Working closely with Openwork and key business leaders, the Head of Technology will also leverage shared capabilities and platforms to deliver rapid innovation safely and effectively. This is a hybrid role, three days a week from the Leeds office.
Benefits
- Salary – Up to £105,000
- Car Allowance – £5,486
- Bonus scheme – on target bonus 17.5%
- Pension scheme – contribute up to 5% of your salary with Openwork matching and an extra 5%
- Critical illness cover
- Income protection – 1x salary
- Death in service – 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- Other flexible benefits, including private medical insurance, dental insurance, and more.
Key Accountabilities
- Lead and develop high-performing Technology teams, driving strong engagement, performance, and outcomes
- Ensure services meet regulatory requirements and internal standards, with robust policies, processes, and controls in place
- Drive continuous improvement, optimising processes, service delivery, and resource utilisation across the function
- Own service performance, including KPIs, MI, reporting, and insights aligned to business strategy
- Collaborate with senior stakeholders to improve quality, customer outcomes, and overall operational effectiveness
- Manage budgets, third‑party relationships, and workforce planning, while acting as a key representative for Technology and deputising for the Director of Operations & IT when required
Requirements
- Significant senior‑level experience delivering within IT/technology environments, including SLA‑driven services and complex stakeholder engagement
- Proven track record in leading continuous improvement and change initiatives to drive value and results
- Strong experience in workforce planning, resource management, talent development and team engagement
- Excellent stakeholder management, influencing and communication skills, with the ability to build trust and collaboration at all levels
- Customer‑focused mindset, with a clear focus on service delivery standards, outcomes, and overcoming challenges
- Strong leadership capabilities, including coaching high‑performing teams, managing budgets and operating effectively in fast‑paced, evolving environments
