The Open University is seeking a Workforce Resource Manager to lead a team responsible for short- term forecasting, scheduling and workforce optimisation across a multi-site contact centre. You will partner with operational leaders to drive insight, improve service quality and meet financial objectives.
You will develop capacity plans, oversee staffing models and lead continuous improvement in planning methodologies, including Erlang modelling and WFM tools, while ensuring compliance with
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Strategic Workforce Planning Manager in Manchester employer: The Open University
The Open University is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the field of advanced imaging technologies. With a strong commitment to employee growth, flexible working arrangements, and a mission-driven culture, staff members are empowered to make meaningful contributions to groundbreaking research while enjoying a healthy work-life balance. Located in Milton Keynes, employees benefit from a vibrant community and access to cutting-edge facilities, making it an ideal place for those looking to advance their careers in a supportive and inclusive setting.
