The Open University is seeking a Workforce Resource Manager to lead a team of Operational Planning Analysts across a multi-site contact centre. You will drive short- to long-term forecasting, staffing models, and scheduling to meet student demand while balancing budgets and service levels.
You will develop strong relationships with operational leaders, implement improvements in planning practices, and ensure compliance with policies and regulations.
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Lead Workforce Planning & Analytics Manager in Milton Keynes employer: The Open University UK
The Open University UK is an exceptional employer that values its staff by fostering a collaborative and inclusive work culture, particularly within its STEM research centres. Employees benefit from flexible working arrangements, professional development opportunities, and the chance to contribute to groundbreaking research in a supportive environment, making it an ideal place for those seeking meaningful and rewarding employment.
