Senior Account Manager - London

Fancy helping some of the world's biggest brands and retailers solve the problems that others can't, at an agency that puts its culture first?

• Open positions
• Senior Retail Technical Designer

The Senior Retail Technical Designer plays a pivotal role in turning creative concepts into fully developed, scalable and production-ready solutions.

Leading the 3D and technical design process, this role ensures that creative intent is translated into detailed CAD models and buildable fixturing systems suited for both bespoke and mass manufacture.

Working across global markets the position collaborates closely with procurement, production and creative teams to manage suppliers, oversee prototyping, and deliver high-quality outcomes.

With strong project management responsibilities, the role guides projects from initial brief through to installation, balancing commercial objectives with design integrity.

This position requires extensive technical expertise, international manufacturing experience and the ability to manage complex stakeholder relationships while upholding consistent global brand standards.

Experience

• 2-3 years experience in account or project management within a creative or agency environment is advantageous.
• Confident managing multiple projects, budgets, timelines and client communications.
• Familiarity with project management systems (Synergist) and working across multidisciplinary design teams is beneficial.
• Experience preparing scopes, schedules, cost proposals and reconciliation reports is useful.

Skills

• Strong communicator with the ability to build trusted client relationships and lead meetings confidently.
• Excellent organisational skills with the ability to plan, prioritise and manage multiple tasks.
• Commercially aware, able to manage budgets, monitor forecasts and identify opportunities for account growth.
• Good understanding of creative workflows across branding, retail, environments, digital or motion.
• Logical thinker with the ability to interpret briefs, contribute ideas and support creative problem-solving.
• Collaborative team player with a positive attitude, attention to detail and a proactive, solutions-focused mindset.

We have some great perks and benefits, including flexible start & finish times.

With 8 bank holidays and an additional 4 paid days off work during our Christmas closure, our staff enjoy 32 days of holiday per year.

We also offer the option to purchase additional holiday through a salary sacrifice scheme.

Other benefits include free counselling sessions through our Employee Assistance Programme, a gym membership contribution, a cycle-to-work scheme, weekly studio lunch and more.

We also give all staff a Perkbox account.

That means you’ll get instant 24/7 access to more than 250 perks and discounts from some of the UK’s biggest brands, including supermarkets, cinemas, shops, restaurants, and travel, as well as lots of freebies.

Senior Account Manager

We’re looking for an experienced and strategically minded Senior Account Manager to lead large-scale, multi-disciplinary projects across multiple clients.

You’ll manage complex accounts day-to-day, ensuring work is delivered on time, on budget and to an exceptional standard, while building trusted relationships at all levels.

Working closely with Account Directors, you’ll lead client meetings, shape briefs, oversee planning and forecasting and guide creative and cross-discipline teams to deliver impactful work.

You’ll also play a key role in growing accounts, spotting opportunities and supporting pitches, while providing leadership, coaching and direction to more junior team members.

Experience

• 5+ years experience in account or project management within a creative agency – retail specific would be an advantage.
• Proven track record managing large, multi-disciplinary projects and multiple clients simultaneously.
• Confident working with budgets, forecasting, scoping, scheduling and reconciliation.
• Familiarity with project management platforms (Synergist) is advantageous.
• Experience presenting to senior stakeholders and leading client relationships day-to-day.

Skills

• Excellent communication and presentation skills, able to lead meetings and articulate ideas confidently.
• Logical thinker — able to challenge briefs, interpret insights and support creative direction.
• Highly organised with strong time management, able to manage teams, workloads and deadlines effectively.
• Commercially aware — able to identify opportunities, support pitches and drive organic account growth.
• Deep understanding of cross-discipline creative workflows (retail, environments, digital, branding, motion, film).
• A confident leader who can coach junior team members, build trust, resolve challenges and inspire collaboration.
• Positive, proactive and solutions-focused, with high attention to detail and a commitment to delivering excellence.

We have some great perks and benefits, including flexible start & finish times.

With 8 bank holidays and an additional 4 paid days off work during our Christmas closure, our staff enjoy 32 days of holiday per year.

We also offer the option to purchase additional holiday through a salary sacrifice scheme.

Other benefits include free counselling sessions through our Employee Assistance Programme, a gym membership contribution, a cycle-to-work scheme, weekly studio lunch and more.

We also give all staff a Perkbox account.

That means you’ll get instant 24/7 access to more than 250 perks and discounts from some of the UK’s biggest brands, including supermarkets, cinemas, shops, restaurants, and travel, as well as lots of freebies.

Account Manager

We’re looking for a confident and proactive Account Manager to join our client services team, managing medium-scale projects and sometimes full client accounts.

You’ll be the key day-to-day contact for clients, ensuring work is delivered on time, on budget and to an exceptional standard.

Working collaboratively with creative and strategy teams, you’ll oversee the full project cycle — from brief development and planning through to delivery, reconciliation and review.

You’ll also contribute to wider account growth, support senior team members on larger accounts and help foster a positive, collaborative studio culture.

Experience

• 5+ years experience in account or project management within a creative agency – retail specific would be an advantage.
• Proven track record managing large, multi-disciplinary projects and multiple clients simultaneously.
• Confident working with budgets, forecasting, scoping, scheduling and reconciliation.
• Familiarity with project management platforms (Synergist) is advantageous.
• Experience presenting to senior stakeholders and leading client relationships day-to-day.

Skills

• Excellent communication and presentation skills, able to lead meetings and articulate ideas confidently.
• Logical thinker — able to challenge briefs, interpret insights and support creative direction.
• Highly organised with strong time management, able to manage teams, workloads and deadlines effectively.
• Commercially aware — able to identify opportunities, support pitches and drive organic account growth.
• Deep understanding of cross-discipline creative workflows (retail, environments, digital, branding, motion, film).
• A confident leader who can coach junior team members, build trust, resolve challenges and inspire collaboration.
• Positive, proactive and solutions-focused, with high attention to detail and a commitment to delivering excellence.

We have some great perks and benefits, including flexible start & finish times.

With 8 bank holidays and an additional 4 paid days off work during our Christmas closure, our staff enjoy 32 days of holiday per year.

We also offer the option to purchase additional holiday through a salary sacrifice scheme.

Other benefits include free counselling sessions through our Employee Assistance Programme, a gym membership contribution, a cycle-to-work scheme, weekly studio lunch and more.

We also give all staff a Perkbox account.

That means you’ll get instant 24/7 access to more than 250 perks and discounts from some of the UK’s biggest brands, including supermarkets, cinemas, shops, restaurants, and travel, as well as lots of freebies.

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