At a Glance
- Tasks: Lead IT operations, manage teams, and improve service delivery.
- Company: Dynamic tech company in Norwich with a focus on innovation.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Opportunity to shape operational strategy and enhance customer experience.
- Why this job: Make a real impact on IT operations and drive meaningful improvements.
- Qualifications: Strong IT Service Management background and proven leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
This is an opportunity for an experienced IT Operations professional to take a lead role across service desk, infrastructure and day-to-day technology operations. You'll be responsible for making sure services are well run, resilient and delivering what the organisation needs, while also having the influence to improve how IT operates.
Team management is a large part of this role, but it is much more than managing a service desk. You'll have responsibility for people, suppliers, service performance, budgets, major incidents and operational strategy, with plenty of scope to make meaningful improvements.
Key Responsibilities
- Lead, develop and push forward the IT Service Desk and Infrastructure teams
- Own service performance, availability, capacity and continual improvement
- Take the lead during major incidents and coordinate technical teams, suppliers and senior stakeholders
- Manage operational budgets and identify investment requirements and risks
- Develop and improve IT service management processes, standards and performance measures
- Oversee business continuity, disaster recovery and operational resilience
- Identify opportunities to improve service quality, efficiency, security and customer experience
Requirements:
- Strong IT Service Management background, with significant management experience
It Operations Manager in Norwich employer: The One Group
Join a forward-thinking company that values innovation and collaboration, offering a unique opportunity to work on a high-profile cloud transformation project. With a strong focus on employee growth, you will have the chance to mentor junior engineers while enhancing your own skills in a supportive remote work environment. Enjoy competitive rates and the flexibility of occasional travel to London, making this an ideal role for those seeking meaningful and rewarding employment in the tech industry.
