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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, manage systems, and assist with infrastructure projects.
- Company: Join a dynamic team focused on IT success and professional growth.
- Benefits: Enjoy training opportunities, mileage reimbursement, and a supportive work environment.
- Why this job: Be part of impactful projects while developing your skills in a collaborative culture.
- Qualifications: Experience in 2nd line IT support and strong communication skills are essential.
- Other info: A full UK driving licence is required for occasional travel between sites.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
IT Support Engineer
Newmarket
£35k
Are you ready to step up and take on a role where you're more than just a number? As an IT Support Engineer, you'll work closely with the Head of IT and a growing IT team, playing a key role in the company's ongoing success.
What You'll Be Doing:
- 1st and 2nd Line IT Support – Handling more complex tickets, not just password resets.
- Systems Administration – Windows environment.
- Infrastructure Projects – Supporting improvements and rollouts.
- O365 & Networking – Managing and supporting a range of applications.
- Hardware Setup – Configuring and deploying new desktops and laptops.
- Stakeholder Management – Gather requirements and set expectations with various stakeholders
What You'll Need for this IT Support Engineer role:
- 2nd Line IT Support experience – O365, AD, Intune, Windows Server.
- Strong communication skills – You'll be working with teams across the business.
- Full UK driving licence & car – Travel between sites on occasions (mileage paid).
- Full right to work in the UK without any restrictions
This is a fantastic opportunity where you'll play a key role in IT support and infrastructure projects. With a strong focus on professional growth, training opportunities, and great benefits, this role is perfect for a motivated 2nd Line IT Support Engineer looking to take the next step in their career.
For more information and a full job description on this IT Support Engineer role, please contact Andy Clarke at The One Group.
IT Support Engineer employer: The One Group
Contact Detail:
The One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Active Directory, and Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully handled complex IT support tickets. This will help you illustrate your capability to manage 1st and 2nd line support effectively.
✨Tip Number 3
Since stakeholder management is a key part of this role, practice how you would gather requirements and set expectations with different teams. Being able to communicate clearly and effectively will be crucial in your discussions.
✨Tip Number 4
If you have experience with infrastructure projects, be ready to discuss your involvement in any improvements or rollouts you've supported. Highlighting your contributions in this area can set you apart from other candidates.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line IT Support experience, particularly with O365, Active Directory, and Windows Server. Use specific examples to demonstrate your skills in handling complex tickets and systems administration.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your strong communication skills will help you manage stakeholder expectations and contribute to infrastructure projects.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience with hardware setup, application management, and any infrastructure projects you've supported. This will show that you're well-prepared for the responsibilities of the IT Support Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at The One Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd Line IT Support, particularly with O365, Active Directory, and Windows Server. Bring examples of how you've handled complex tickets and contributed to infrastructure projects.
✨Demonstrate Strong Communication
Since you'll be working closely with various teams, it's crucial to show that you can communicate effectively. Practice explaining technical concepts in simple terms and be ready to discuss how you've managed stakeholder expectations in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or manage multiple priorities, and be ready to explain your thought process and the outcomes.
✨Research the Company Culture
Understanding the company's values and culture can help you tailor your responses. Look into their focus on professional growth and training opportunities, and think about how your career goals align with their mission.
