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- Tasks: Provide 2nd line IT support and troubleshoot hardware and network issues.
- Company: Join a Peterborough-based company focused on exceptional client service and team development.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for technical growth.
- Why this job: Make a real impact in a collaborative environment while expanding your tech skills.
- Qualifications: Experience in 2nd line IT support and strong problem-solving skills required.
- Other info: Permanent position with Monday to Friday shifts from 08:00 to 17:30.
The predicted salary is between 32000 - 40000 £ per year.
Job Title: IT Engineer (2nd Line) Location: Peterborough Salary: £32,000 – £40,000 Employment Type: Permanent Working Hours: Monday – Friday, shifts between 08:00 – 17:30 Are you an experienced 2nd Line IT Support Engineer looking to broaden your technical horizons and take on a diverse range of responsibilities? Do you thrive in a collaborative environment where your skills and contributions are truly valued? If so, we’d love to hear from you! We are currently recruiting for one of our Peterborough based clients, who dedicated to delivering exceptional service to their clients while fostering a supportive and development-focused culture for our team. With a varied and exciting workload, this role will give you the opportunity to make a real impact while developing your technical expertise across a wide range of technologies. About the Role As a 2nd Line IT Support Engineer , you’ll play a crucial role in ensuring seamless IT operations and outstanding customer experiences. Your responsibilities will include: Providing 2nd line support to clients, both remotely and onsite. Acting as an escalation point for 1st line support analysts. Handling hardware support, maintenance, and network/telephony troubleshooting. Collaborating on IT projects and deli…
IT Engineer 2nd Line employer: The One Group
Contact Detail:
The One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Engineer 2nd Line
✨Tip Number 1
Make sure to highlight your experience with 2nd line support in your conversations. Be ready to discuss specific scenarios where you successfully resolved complex IT issues, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Familiarize yourself with the latest technologies and tools relevant to the role. Being knowledgeable about current trends in IT support can set you apart and show that you're proactive about your professional development.
✨Tip Number 3
Network with current employees or others in the industry. Engaging with professionals who work in similar roles can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your collaborative experiences. Since the role emphasizes teamwork, be ready to share examples of how you've worked effectively with others to achieve common goals in previous positions.
We think you need these skills to ace IT Engineer 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line IT support. Include specific technologies you've worked with and any achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work collaboratively. Mention why you are interested in this particular role and how your skills align with the company's values.
Highlight Technical Skills: In your application, emphasize your technical expertise, especially in areas like hardware support, network troubleshooting, and any relevant certifications. This will show that you are well-equipped for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The One Group
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific technologies you've worked with and be ready to solve a few technical problems on the spot.
✨Demonstrate Problem-Solving Abilities
Employ examples from your past experiences where you successfully resolved complex IT issues. This will showcase your critical thinking and troubleshooting skills.
✨Emphasize Team Collaboration
Since the role involves working closely with others, share instances where you collaborated effectively with team members or other departments to achieve a common goal.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, the team you'll be working with, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
