At a Glance
- Tasks: Engage with customers, process orders, and resolve queries to ensure top-notch service.
- Company: Join a dynamic team in Peterborough focused on delivering exceptional customer experiences.
- Benefits: Enjoy 28 days holiday, performance bonuses, private healthcare, gym membership, and discounts!
- Other info: Flexible working options available, including hybrid work and reduced hours.
- Why this job: Gain valuable training, work in a supportive culture, and make a real impact on customer satisfaction.
- Qualifications: Previous call centre or customer service experience is preferred; strong communication skills are essential.
The predicted salary is between 20000 - 26000 € per year.
Customer Service Advisor - Temp to Perm
When: Immediate start
Where: Peterborough
Salary: £25-26k
Benefits: 28 days holiday, performance bonus, private healthcare, gym membership, discounts and more!
Working Pattern: Monday to Friday with one in four Saturday mornings (Lieu time given)
Flexibility can be considered for reduced/compressed hours and the opportunity to work hybrid is also available.
In this role you will be offered an extensive training programme to ensure you have the all the right tools to excel and deliver the best version of you. You must be available to attend a 6 week training programme on a full time basis initially.
The ideal candidate will have call centre, customer service experience.
Once in the role, you will ensure customers receive an exceptional service every time. From processing orders to addressing customer queries, you will contribute to a seamless customer experience.
Key Responsibilities
- Prioritise the customer in every interaction
- Handle a high volume of incoming calls with precision and enthusiasm
- Skilfully manage orders and address delivery-related questions
- Work closely with internal colleagues and departments to ensure high level of service.
This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills and the ability to understand the needs of others are key requirements. You will need to be confident, organised and computer literate.
Get in touch for more information or APPLY NOW!
Customer Service Advisor - Temp to Perm in Peterborough employer: The One Group
Join a dynamic team in Peterborough as a Customer Service Advisor, where we prioritise employee well-being and growth. With a competitive salary, generous benefits including 28 days holiday, private healthcare, and gym membership, we foster a supportive work culture that values flexibility and professional development. Our extensive training programme equips you with the skills needed to excel, ensuring you can deliver exceptional service while enjoying a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Temp to Perm in Peterborough
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can boost your confidence and prepare you for the high volume of calls you'll be handling.
✨Tip Number 3
Research StudySmarter and our values, especially regarding customer service. Being able to articulate how your personal values align with ours can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the training programme and team dynamics. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor - Temp to Perm in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience, especially in call centres. Use specific examples that demonstrate your ability to handle high volumes of calls and manage customer queries effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interpersonal skills and how they align with the responsibilities outlined in the job description.
Highlight Training Availability:Since the role requires attendance at a 6-week training programme, clearly state your availability for this period in your application. This shows your commitment and readiness to start immediately.
Showcase Flexibility:If you have any flexibility regarding working hours or hybrid working options, mention this in your application. It demonstrates your willingness to adapt to the company's needs.
How to prepare for a job interview at The One Group
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer service or call centres. Be ready to share specific examples of how you've handled customer queries and ensured satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Excellent Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully to show that you can engage effectively with customers.
✨Prepare for Role-Play Scenarios
You might be asked to participate in role-play scenarios to assess your problem-solving skills and customer interaction style. Practise handling common customer issues so you can respond confidently and professionally during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training programme, or team dynamics. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
