At a Glance
- Tasks: Provide hands-on IT support and maintain high-quality AV solutions for a seamless tech experience.
- Company: Join a longstanding client in the heart of Cambridge with a vibrant work culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work closely with a supportive team and enjoy a varied role with excellent career prospects.
- Why this job: Be the go-to tech hero, solving problems and enhancing collaboration across the organisation.
- Qualifications: Experience in IT support and strong knowledge of AV technologies required.
This is a hands-on IT Support and Audio Visual role within the heart of Cambridge for one of our longstanding clients. You’ll play a key role in ensuring employees have a seamless technology experience, supporting everything from everyday IT issues to the delivery and maintenance of high-quality AV solutions across the business.
You’ll be highly visible across the organisation, supporting a mixed user base and working closely with the Infrastructure Engineers and Head of IT. This is a varied role for someone who enjoys troubleshooting, ownership, and being the person people rely on to keep technology working effectively.
What You’ll Be Doing- Providing 1st and 2nd Line IT support to colleagues, diagnosing and resolving hardware, software, and connectivity issues
- Supporting and maintaining meeting room and collaboration technologies, ensuring a reliable user experience for video conferencing and hybrid working
- Troubleshooting AV equipment including displays, cameras, microphones, speakers, room systems, and conferencing platforms
- Preparing devices, user accounts, and core systems for new starters
- Working with technologies such as Microsoft Teams, Zoom, or similar collaboration platforms
- Maintaining and improving office technology, including AV setups, shared resources, and user-facing systems
- Supporting security processes, access management, and responding appropriately to potential issues
- Working alongside the IT Manager and external suppliers to improve IT and AV services
- Supporting technology refresh cycles, upgrades, and wider infrastructure improvement projects
- Previous experience in an IT Support or Desktop Support role
- Strong hands-on experience supporting AV technologies within a business environment
- Experience troubleshooting meeting room technologies and video conferencing solutions
- Good understanding of Windows environments
- Comfortable supporting both technical and non-technical users
- Strong problem-solving skills with the ability to investigate issues independently
- Excellent communication skills with the ability to explain technical issues clearly
For more information and a full job description, please contact Andy Clarke at The One Group.
IT Support Engineer (AV) in Cambridge employer: The One Group
Join a forward-thinking company that values innovation and collaboration, offering a unique opportunity to work on a high-profile cloud transformation project. With a strong focus on employee growth, you will have the chance to mentor junior engineers while enhancing your own skills in a supportive remote work environment. Enjoy competitive rates and the flexibility of occasional travel to London, making this an ideal role for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (AV) in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The One Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The One Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The One Group!
✨Direct Apply to The One Group
Let's not forget to apply directly through the The One Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (AV) in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The One Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The One Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The One Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
