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For Companies At a Glance
- Tasks: Join our team to tackle daily IT support and exciting tech projects.
- Company: Be part of a forward-thinking tech organization near Cambridge.
- Benefits: Enjoy flexible working, subsidized canteen, gym discounts, and social events.
- Why this job: Grow your career in a supportive environment while making a real impact.
- Qualifications: Previous experience in IT support is required.
- Other info: Every day brings new challenges in a close-knit team.
The predicted salary is between 28800 - 43200 £ per year.
IT Support Technician
Are you an IT Service Desk Analyst or IT enthusiast looking to take the next step in your career? Do you love solving tech challenges, supporting users, and working on exciting IT projects? The One Group has partnered with a forward-thinking technology organisation on the outskirts of Cambridge that’s expanding its IT team. We’re looking for an enthusiastic IT Support Technician to join a close-knit team where every day brings a new challenge. Not only will you handle day-to-day IT support, but you’ll also have the chance to get involved in exciting projects and develop your skills in areas like Desktop Services and User Improvement Projects . Delivering top-notch desktop support and troubleshooting.
Ensuring new starters have the IT equipment they need to hit the ground running.
Contributing to IT projects that make a real impact on the business.
Previous experience in an IT support role (internal or MSP).
This role is packed with benefits that go beyond the competitive salary, including:
Strong progression opportunities -grow your career in a supportive environment.
Flexible working options.
Access to a subsidised onsite canteen for those workday pick-me-ups.
Discounted gym membership to keep you fit and focused.
A buzzing calendar of social events -because teamwork doesn’t stop at 5 pm!
Technician - IT Helpdesk employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician - IT Helpdesk
✨Tip Number 1
Familiarize yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting techniques will give you an edge during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past tech challenges you've resolved. This will demonstrate your hands-on experience and ability to think critically under pressure.
✨Tip Number 3
Research the company’s current IT projects and initiatives. Understanding their goals and challenges will allow you to tailor your responses and show how you can contribute to their success.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued in the team.
We think you need these skills to ace Technician - IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Focus on specific skills like troubleshooting, desktop support, and any projects you've contributed to that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for IT and your problem-solving abilities. Mention specific examples of how you've supported users or improved processes in previous roles.
Highlight Technical Skills: List any technical skills or certifications you have that are relevant to the role, such as familiarity with desktop services, user improvement projects, or specific software and hardware knowledge.
Show Your Team Spirit: Since the role emphasizes teamwork, include examples of how you've successfully collaborated with others in past positions. This could be through projects, team events, or day-to-day support tasks.
How to prepare for a job interview at The ONE Group Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share specific examples of how you've tackled tech challenges in the past, as this will demonstrate your commitment to the field.
✨Highlight Relevant Experience
Discuss your previous roles in IT support, whether internal or as a managed service provider (MSP). Be prepared to explain how your experience aligns with the responsibilities of the IT Support Technician position.
✨Prepare for Technical Questions
Expect to face technical questions related to desktop support and troubleshooting. Brush up on common issues and solutions, and be ready to walk through your thought process when solving problems.
✨Emphasize Teamwork and Communication Skills
Since this role involves working closely with a team, highlight your ability to collaborate effectively. Share examples of how you've communicated with users and colleagues to resolve issues and improve processes.
