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- Tasks: Provide IT support, troubleshoot issues, and log support tickets.
- Company: Join an industry-leading organisation in central Peterborough with a focus on employee development.
- Benefits: Enjoy 25 days holiday, hybrid working, and access to an on-site gym.
- Why this job: Be part of a supportive team that values your growth and offers exciting career development opportunities.
- Qualifications: Good IT knowledge, strong communication skills, and a proactive customer-service attitude required.
- Other info: Interviews are happening quickly, so apply now to secure your spot!
The predicted salary is between 21500 - 24500 £ per year.
Location: Peterborough (Easily Commutable – Hybrid Working)
Working Hours: Monday–Friday, 09:00–17:30
Salary: £25,000 – £28,000 + Benefits
Start Date: ASAP
Are you passionate about IT support and ready to take your career to the next level? We’re recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they’re looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.
What You’ll Be Doing:
- Be the first point of contact for technical support across the business
- Troubleshoot hardware, software, and network issues
- Log and resolve support tickets with clarity and professionalism
- Collaborate with the wider IT team and escalate issues when needed
- Maintain accurate documentation and follow ITIL-aligned support processes
What We’re Looking For:
- Good general IT knowledge and troubleshooting skills (hardware, software, networks)
- Strong communication skills – clear and confident over phone/email
- Analytical mindset with a detail-oriented approach to logging and documentation
- Ability to multi-task and prioritise in a busy environment
- Team player with a proactive, customer-service attitude
- Eagerness to learn new tools and technologies
Why You’ll Love It Here:
- 25 days holiday + bank holidays
- Contributory pension, life assurance & income protection
- EPIC talent development programme
- On-site gym, free parking, and modern offices
- Hybrid working arrangement
This is a great chance to join a company that truly invests in its people. Whether you’re early in your IT career or looking for that next step into a collaborative and supportive team, we want to hear from you. Hit apply now if this is of interest to you or send your CV to jtate@theonegroup.co.uk. Interviews are taking place quickly – apply now to secure your spot!
Service Desk Analyst employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role emphasises ITIL-aligned support. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to structured IT support.
✨Tip Number 2
Brush up on your troubleshooting skills for common hardware and software issues. Being able to discuss specific examples of problems you've solved in the past can really impress during your conversations with us.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for technical support, being clear and confident in your communication is key to making a great impression.
✨Tip Number 4
Show your eagerness to learn new tools and technologies. Research the latest trends in IT support and be ready to discuss how you can adapt and grow within our team, which values continuous development.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills. Emphasise your troubleshooting abilities, communication skills, and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've successfully resolved technical issues in the past and your eagerness to learn new technologies.
Highlight Relevant Skills: In your application, clearly outline your general IT knowledge, problem-solving skills, and ability to work in a team. Use keywords from the job description to demonstrate you meet their requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The ONE Group Ltd
✨Showcase Your IT Knowledge
Make sure to brush up on your general IT knowledge, especially around troubleshooting hardware, software, and network issues. Be prepared to discuss specific examples of problems you've solved in the past.
✨Communicate Clearly
Strong communication skills are essential for a Service Desk Analyst. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as you may be asked to explain technical concepts to non-technical users.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your analytical mindset by discussing how you approach problem-solving. Think of scenarios where you had to troubleshoot an issue and explain your thought process during the interview.
✨Emphasise Teamwork and Customer Service
Highlight your ability to work well in a team and your proactive customer-service attitude. Share examples of how you've collaborated with others to resolve issues or improve processes in previous roles.